CustomerGluEngineering Manager - Mobile / SDK Lead
Nov. 2022 - Dec. 2023Bengaluru, Karnataka, India · HybridCustomerGlu is a platform that helps drive retention and reduce churn with in-app gamification. - Successfully managed and scaled CustomerGlu's SDKs over 75 million daily active users.
- Established and managed a high-performing Mobile Engineering team consisting of four members.
- Improved SDK stability from 87% to 98%.
- Implemented Standard Operating Procedures (SOPs) to streamline integration, resulting in a 35% reduction in integration time and a noticeable improvement in Developer Experience.
- Ran various experiments to improve SDK performance, achieved a significant reduction in load time (from 6 seconds to 0.5 seconds )through the implementation of Client Proxy. Additionally, we developed a MQTT bridge for seamlessly reliable notification delivery and data synchronisation.
- Strengthened SDK security by introducing SSL pinning at the Network layer and implemented AES-256 encryption for secure data storage on client devices.
- Implemented Mobile DevOps utilizing Jenkins for seamless integration and automated testing using Selenium to enhance efficiency and reliability