Mridul Tiwari - Head Business Operations, Cars24

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Network Power<100 people

Roles

🧨66%

Consulting

🔥33%

Startup Founder

💸33%

Marketing

Geos

🇮🇳100%

India

Work Background

CARS24Head of Business Operations

Mar. 2022Gurugram, Haryana, India• Defined the business operation scale up plan for MRL with 9X growth in the span of year & defined the comprehensive plan for the ensuring the healthy PNL with cost centre worth 260 million. • Driving projects associated with Throughput, Cost, Quality, Safety & Delivery & improved the operational efficiency of the MRL Business by 13%. • Led the cross functional team & assisted in deployment of the Tech & Quality systems in MRL which help in reduction of TAT by 5 days.

Chegg Inc.Subject Matter Expert - Probability & Statistics

Dec. 2019 - Jan. 2021Gurgaon, India

Morris Garages IndiaArea Manager

Mar. 2019 - Mar. 2022Gurgaon, India•Assisted the channel partner with the 45 days After Sales Business plan which equipped them with the start of business readiness. •Recognized by National Head for the strategic planning to improve the customer experience by 15% for FY 20 & Business Operations productivity for FY 21. •Part of cross functional project for defining the norms for the new normal post covid19 business start •Cross Functional Project for end-to-end manpower induction & training plan to ensure the manpower quality which has help in the reduction in channel partner assistance by 5%. •Defined the Key performance indicator for the After Sales Business for MG & channel partner for the business health.

Maruti Suzuki India LimitedArea Manager

Feb. 2016 - Mar. 2019New Delhi Area, IndiaGrowth Trajectory – Regional Training Manager ➡️ Manager - Service ➡️ Area Manager •Steered efforts in augmenting customer experience by 14% for delivering the differentiated customer experience. •Conceptualized & Implemented the Business Operations Strategies for NEXA & assisted the channel partners with the comprehensive business plan which help in achieving the break even in 9 months. •Reduced Manpower Inadequacy for channel partners by hiring the ITI Students who were trained as per the MSIL curriculum which helping in increasing the manpower adequacy level from 82% to 94% by conducting Recruitment Drive. •Identified training needs and projected training plans for Delhi region, thereby enhancing manpower capability for the region by 4%.

Mahindra & MahindraDeputy Manager

Sep. 2013 - Jan. 2016Pune•Appreciated by the Zonal Head for the project for improving the spare business for Rest of Maharashtra (Except Mumbai) region by 18%. •Assisted channel partner in identifying the opportunities for upselling & cross selling opportunities which resulted in the business growth of average of 12% across the channel partners. •Piloted the project on improving the zonal business performance & resulted in the zonal business growth of by 8%.

TVS Motor CompanyTerritory Manager

Jul. 2010 - Aug. 2013Lucknow Area, IndiaGrowth Trajectory – Territory Executive ➡️ Territory Manager •Executed Extensive Markets Research for exploring the business opportunity in the diverse markets of UP & Karnataka and formulated plans to acquire the same, thereby increasing the network of TVS in 6 unexplored big markets of Uttar Pradesh & Upcountry market of North Karnataka in the short span of 6 months.

Bharat Heavy Electricals LimitedSummer Intern

May. 2008 - Jun. 2008HaridwarDuring this period I learned about various manufacturing process & their efficacy during the manufacturing of turbine. Their major responsibilities were to understand the complete process of production. This internship / In-plant training was a credit requirement for the fulfillment of bachelor's degree

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