Amir Paluch - VP Operationa, MoovingON

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Work Background

MoovingONVice President Operations

Jun. 2023Nesher, Haifa District, Israel · Hybrid• A member of the company's management • Key partner in building an organizational strategy, realizing organizational connectedness, and leading operative processes within and between departments • Contribute to breaking into the international market according to the management's decision. • 24/7 service management, responsibility for customer service, ongoing operation of the NOC with the help of the NOC manager, and handling RCAs • End-to-end management of the company's customers • Leading the upsell process (in collaboration with the Sales department) • Building an account management team • Pre-Sale both in contacting new customers and with business partners, managing business partners at a technological level on an ongoing basis, and leading the technical sales processes • Build and manage a budget for the department by the strategic plan and sales progress as defined by the management • Building new services according to the market's needs and the company's capabilities, building an ROI model for these services with marketing and sales, and managing the implementation process of additional services within the company • Company's IT management and CISO security • Maintaining the company's ISO27001

RadwareCloud Services Network Group Leader

Feb. 2022 - Jun. 2023Tel Aviv, Israel• Radware acquired SecurityDAM to lead its cloud organization • Leading a group of 3 network and service-related customer-facing teams within Radware’s cloud operations (Cloud NOC, Network experts, and cloud escalations and incident managers) • Managing and mentoring 3 team leaders and 30 employees in the group • Leading cross-organization improvements processes across all groups • Participating in C-level meetings to represent the Cloud customer-service perspectives

RadwareNOC Manager

Jan. 2020 - Feb. 2022מחוז תל אביב, ישראל• Establishing and effectively managing a worldwide follow-the-sun 365/24/7 support organization • Growing technical infrastructure and security teams from hiring through performance management, team motivation and mentoring to career progression • Supporting Fortune 100 customers in a mission critical Cloud SaaS • Working directly with C-level within the organization • Setting up KPI for performance measurement and achieving higher efficiency • Leading cross-company teams to resolve customers’ issues • Initiating measurable changes in the company's service using methods of work, tools implementation and well documented processes and procedures • Built an effective and comprehensive training program for new employees • Driving company’s Customer Support from 7th place to be the market leader according to Forester® report

XsitesChief Operating Officer

Jan. 2016 - Dec. 2019Tel Aviv - Jaffa, Tel Aviv District, Israel• Designing and implementing of customers operations (3-tiered Support, On-boarding and CSM global teams) • Implemented tools, procedures and cross-company processes to achieve comprehensive goals of performance and growth • Oversee company operations and employees productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met through evaluating by analyzing and interpreting data and metrics • Ensured effective recruiting, onboarding, professional development, performance management, and retention of employees

Personetics TechnologiesQA Manager

Jan. 2014 - Dec. 2015Israel, Tel Aviv• Establishment of a end-2-end QA layout for company's product in banking industry • End to end testing of the company's products including writing of testing documents and bug tracking and verification • Support TIER 1 customers from on-boarding phase to continuous operational integration • Writing product and customers documentation • Company’s IT administrator (hardware and software) and cloud computing administration (AWS)

TechFinancialsSenior QA Engineer and Account Manager

Jan. 2011 - Dec. 2013Herzeliya Pituach• End-to-end testing of internet trading platform and web based back office system including testing documents and bug tracking and verification • Version Master - responsible for coordinating and applying versions to production servers • B2B relations with the company's major customers including support, success management and features designing

2BOnlineOwner and CTO

Jan. 2009 - Dec. 2010IsraelConsulting on Telephony and Low Voltage Systems. Responsible for operational aspect of the company Managing employees from all aspects – salaries, social benefits, assignments, etc. Managing suppliers relationships - tracking of supplies and orders, price offers, bids Project Manager of low voltage systems and telephony projects for different costumers Registered member of the ITCO (Israeli TeleCommunication Organization)

VaronisQA Manager

Jan. 2006 - Dec. 2008IsraelEstablishment of a QA layout for a new product Establishment of work relationships and coordination between the QA team and R&D/PS Planning and follow-up of work assignments Management of the defect tracking system (Issue Tracker) Design of product tests and QA documentation – STP, STD and STR Testing of the software application in all its aspects

MonoSphereQA Manager

Jan. 2003 - Dec. 2005IsraelTeam leader – QA team Development of work plans, including assignment and follow-up Writing of testing documents – STP, STD and STR Management of defect tracking, tests and test lab system (TestDirector) Planning and execution of Perl and Shell scripts on distributed automated storage management software Testing of all storage types (DAS, NAS, SAN, FC, iSCSI), with diverse applications (Exchange, SQL, Oracle, filers, backups) on various operating systems

MediaGateQA Engineer

Jan. 2002 - Dec. 2002End-to-end QA project leader for a client in India Field engineering and ATP performance for clients in Italy Writing of testing documents – STP, STD and STR Performance of tests on a system including ISDN and SS7 Responsible for working with an out-sourcing team

Bezeq InternationalSupport Center Supervisor

May. 2000 - Dec. 2001Responsible for up to 40 workers per shift Management of stress points within the call center Prior to this position, worked as senior support

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