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Network Power<100 people
Work Background
Royal Phantoms Team (Sher E Punjab - Punjab's IPL)Co-Owner
Jun. 2023Sahibzada Ajit Singh Nagar, Punjab, IndiaWe are proud to own one of the 6 teams in 1st ever Sher-E-Punjab League organized by Punjab Cricket Association with the support of BCCI. In 1st season, we secured 5th Rank but boys are hungry to stay on top of table in Season 2. Stay tuned and keep supporting!
Grassroot Operations & Event Head (Contractor) - RoundGlass Sports (Reporting to Founder)
RoundGlass Sports Private LimitedGrassroot Operations & Event Head (Contractor) - RoundGlass Sports (Reporting to Founder)
Apr. 2018 - Feb. 2019MohaliSports Start-up Venture where my roles & responsibilities were - (Reporting to Founder) 1. Planning and Execution of Football sports events across PAN Punjab 2. Day to Day Sports Operations 3. Understanding and framing of sports policies (For internal purpose) 4. Networking and Brand Positioning across Punjab 5. Yearly Budget Planning & Forecasting 6. Drafting proposals for possible tie-ups (Ground Leasing, Govt & Private Body Tie-ups) 7. Co-ordination with other departments (Coaches, Finance, HR, Marketing, Designing and Cross Functional Teams)
Operations Manager
DNH INFOTECH Pvt Ltd.Operations Manager
Jan. 2010 - Jun. 2011Chandigarh• Accountable for planning, organizing, communicating, developing and maintaining Outbound/ Inbound Direct Marketing initiatives related to the Call centre. • Accountable to Lead an Operations team of 50+ Associates and team leaders. • Managed staffing levels to budget while optimizing organizational structure and being accountable for Centre performance outcomes. • Accountable for Revenue growth, Quality/Service Delivery, Employee Retention, Service Levels, Operational efficiency and effectiveness. Workforce Management, scheduling, management and planning of load factors as well as capacity planning. • Responsible for the design, delivery and continuous refinement of Centre policies & processes. • Developed and encouraged a learning environment based on core competencies, performance and productivity expectations by designing and managing an effective performance management and appraisal system. • Designed, developed and conducted training programs and workshops for associates and leaders. (Coaching, leadership, Management, Conflict resolution etc.) • Designed recruitment, selection and hiring practices for the Centre. • Developed Rewards and Recognition programs. My objective was to establish a long-term strategic relationship with clients (Bell Canada, US Pharmacy) and thus manage their customer care and sales and direct marketing needs. My three functions were process start-up, process implementation, execution, and maintenance as well as enhancements.
Subject Matter Expert
RR InfosolutionsSubject Matter Expert
Jan. 2006 - Jul. 2008•Coach for the Teams, providing floor support during their calling hours. Also, delivering training modules related to Communication for delivering best Customer Experience etc. •Handle escalated calls/chats as required by the complexity of the issue and by departmental policy. •Monitor and evaluate customer experience metrics in teams and identify areas of improvement •Actively involved with floor initiatives to boost the performance of the representatives.. •Did defect analysis on the basis of audits done for the teams/entity to improve the overall performance. •Trained the New Hires for the operation floor by improving their Customer Handling Skills, Communication and Compliance. •Identified the training needs and developed training content to get the desired results.
Mind Education Coach
SPORTSAGAMind Education Coach
Jun. 2018Sas Nagar, Punjab, IndiaDelivering mind education sessions exclusively designed for leaders and organizations to meet their objectives. All our learnings will be via practical and engaging games. Some of the core principles of our training content is as follows: 1. Team Sync 2. ABC - Accountability, Blame and Casual Approach 3. Perception 4. Team Building 5. How to solve complex problems using simple methods/solutions 6. And many more such learnings Please drop a message if you think that I could be of any value add to your organization.
Jun. 2015Mohali, Punjab, India97% of the working population are employees and employee fitness drives biz results! Employees Fit Toh Company Fit! 100+ companies in our portfolio & engaged 10,000+employees from Tri-city. Fitness its not just being physically fit. It’s about mentally & emotionally fit as well. And, that’s what we do! We are SPORTSAGA who engage employees via interactive and fun loving sports events. All our events are aligned with our trademark mission Corporate Fit India and soon we're coming up with our platform Fit Place To Work.
Growth Consultant
Active Theory IncGrowth Consultant
Apr. 2021 - Feb. 2023Mohali, PB, India
Vice President of Growth
Active Theory IncVice President of Growth
Aug. 2020 - May. 2021IndiaResponsible for overall growth in India. Open for Tie-ups & Partnerships with like minded people & organizations.
Head Of Business Development - Contractor (Reporting to Founder)
YapApp India Pvt LtdHead Of Business Development - Contractor (Reporting to Founder)
Jul. 2016 - Feb. 2018MohaliIT Start-up Venture where my roles & responsibilities were - 1. Brand Positioning at Global Markets 2. Research & Development 3. Managing Lead Generation & Grassroots Marketing Team 4. Investment vs ROI Matrix 5. Building a winning team
Process Manager
eClerxProcess Manager
Jul. 2011 - May. 2015ChandigarhResponsibility of managing a team of 80+ team members including APMs, Associates, Sr. Associates, Subject Matter Experts, new hired managers & role based managers • Client Servicing - Building and maintaining healthy business relations with major clients, ensuring extreme satisfaction by achieving delivery & service quality norms • Operational guidelines – Managing & driving staffing plans, cost analysis, quality improvement etc • Completed various case studies as a "Value Addition" to the existing Business • Business Analysis and Strategic Planning: Supported business Development Team for possible FTE’s increase in business. Taken a large conceptual problem or project, broke it into components, established plans and a critical path, achieved incremental goals and delivered project on time • Automated Solution – Driving appropriate data oriented analysis, adoption of technology solutions to achieve operational & business goals.
Sr. Customer Sevice Expert
DellSr. Customer Sevice Expert
Jul. 2008 - Aug. 2010Mohali•Handling issues with dell systems and providing solutions to the clients/ customers related to cancellation, return of orders & many other scenarios related to pre & post delivery •Suggesting improvements in the operations and processes. •To handle escalations in an absence of manager •Maintaining the exception report of my team & transfer the collated report at the end of month •Review the process updates & transfer the same to entity after manager’s approval
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