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Work Background
B Lab EuropeSenior Markets Development Coordinator
Jun. 2023 - Feb. 2025Amsterdam, North Holland, NetherlandsAs co-creator of the Markets Development department, I have been in charge of finding leads and managing the customer experience of all companies in Europe's early stage markets. Key responsibilities:
• Key Account Management for 25+ countries • Prospecting through webinars and in-person events
• Increasing conversion rates for B Corp Certification, having achieved the highest among regional clusters
• Implementing the go-to-market strategy of a paid program for consultants, having trained 100+ seasoned sustainability professionals and project managing the training in full
• Creating innovative improvements to the customer experience by collaborating with internal cross-functional departments and external experts
Urban Green Club | Empresa B CertificadaBusiness Development Manager
May. 2023As business developer and advisor now I put great focus on leadership development and strategy. I support my cofounders and keep them challenged encouraging long term planning and innovation. This approach helped double the company's revenue consistently every year since its start in 2019. Key responsibilities:
• Business development strategy
• Product development
• Preparing and facilitating quarterly reviews
• Impact management
• Looking for new talent
B Lab EuropeBusiness Development Coordinator
Oct. 2022 - Jun. 2023
B Lab EuropeBusiness Development Trainee
May. 2022 - Oct. 2022
tuAnfitrionHost
Jul. 2019 - Dec. 2019Granada, SpainAs a host I have been in charge of managing +30 properties around the city, implementing strategies to optimise occupancy while maintaining excellent hospitality standards. This involved coordinating staff, updating online listings and upgrading amenities, as well as handling the inquiries of guests from a wide range of different cultures and solving their problems on a day to day basis.
Urban Green ClubCofounder, CEO
May. 2019 - Apr. 2023Andalusia, SpainAs a founder and CEO I have been in charge of all main decisions regarding the development of the business. In my day to day I have been at the front of all communications with clients, prospects and partners. Key responsibilities:
• Finding great people to work with, having onboarded 10+ coworkers and cofounders
• Creating and executing a business development strategy, having closed 5-digit project sales
• P&L ownership and financing
• Deciding on tradeoffs between product and distribution
• Keeping the company aligned with the mission to create the greatest possible impact Since January 2024, Urban Green Club has become the first Certified B Corp in its region with one of the highest scores across the European B Corp community. We are excited to continue to improve on our impact management philosophy and inspire many other companies to follow suit.
CPM InternationalAirbnb CX Trainer
Mar. 2018 - Dec. 2018Barcelona Area, SpainAs a CX Trainer, I coached new hires from minute one to make sure that they grow professionally, and that their work is aligned with the company’s core values. Along five other trainers, my team and I were responsible for the delivery of training materials that met the campaign, team and individual requirements, as well as for proactively supporting a coaching culture within the company.
CPM InternationalAirbnb CX Specialist
Jun. 2017 - Mar. 2018Barcelona Area, SpainEn mi día a día atendí decenas de llamadas y consultas por correo electrónico de huéspedes y anfitriones de todo el mundo. Nuestro compromiso de brindar siempre a los usuarios una experiencia mágica durante su viaje requirió saber tolerar el estrés, habilidades de negociación y gestión de crisis, entre otras. Durante mi empleo en CPM International también produje una serie de videos promocionales que mostraban la cultura interna y los talentos de los empleados. Estos clips ahora los usa el equipo de recursos humanos y se pueden encontrar en mi canal de YouTube y en el de la empresa.
AYUDH Europe e.V.Comms & Community Intern
Jan. 2016 - Sep. 2017Together with my team I launched different campaigns aimed at promoting our events and leadership trainings among youth worldwide. This included designing strategies, building partnerships, and reaching out to members of the press and other youth organisations. I focused on social media and video production: during my time at AYUDH I created a number of promotional clips, interviews and music videos. Most of this work can be found in the NGO's Youtube channel.
Toastmasters GranadaCo-founder | VP Public Relations
Jan. 2016 - Dec. 2017As a founding member and Vice President Public Relations in Toastmasters Granada, my job consisted of representing the Toastmasters brand, finding new members, and advertising the activities of our club at the local and regional level
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