RemoteLockTechnical Support Specialist
Feb. 2020 - Jan. 2022Denver, Colorado, United States• Trained in Tier I, Tier II, and Tier III Support.
• Handled in depth technical concerns for clients and customers related to smart lock’s hardware and software, through CRM software Zendesk, email, and phone. • Integrated with smart lock hardware companies (Schlage, August, Yale, Kwikset) As well as software companies some of which included, (Airbnb, Vacasa, Escapia, ResNexus, Hostaway, Guesty, Hostfully, Streamline, WebRezPro and OwnerRez)
.• Generated new sales by answering customer’s questions and concerns about products and assisting in
choosing a product that meets their needs.
• Followed up with clients and customers thoroughly until all issues had been resolved. • Excelled in a start-up, fast paced environment.
• Worked with a team and maintained strong communication.
• Led meetings and discussed ideas for long term solutions to technical issues and workflow
processes.
• Trained new hires to understand job processes and their role in the company. • Promoted growth in new hires by ensuring they had a strong understanding of their responsibilities.
• Communicated effectively remotely and through Slack.