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Work Background
Associate Marketing Manager
Quality Learning InternationalAssociate Marketing Manager
Sep. 2016• Marketing Associate to Associate Marketing Manager. • Develop marketing campaigns for the business revolving around social media and other marketing platforms. • Aid in the development and marketing of leadership, team building, and intercultural workshops. • Research current market trends such as utilizing social media, email marketing, and video marketing to adapt strategies to support that information by improving online and in-person presence. • Create reports on marketing performance to analyze trends.
Leave Specialist
SparrowLeave Specialist
Dec. 2022Sparrow makes it easy for employers to care for their people with the first true end-to-end employee leave management solution. Industry-leading tech is coupled with a world-class leave specialist team to automate the most painful parts of leave across the US and Canada. With Sparrow, companies that care, are able to reduce compliance risks, enhance the employee experience, operate better, and contain costs.
Talent Acquisition Specialist
SymphonicHCMTalent Acquisition Specialist
Feb. 2022 - Aug. 2022Denver, Colorado, United States
Technical Support Specialist
RemoteLockTechnical Support Specialist
Feb. 2020 - Jan. 2022Denver, Colorado, United States• Trained in Tier I, Tier II, and Tier III Support. • Handled in depth technical concerns for clients and customers related to smart lock’s hardware and software, through CRM software Zendesk, email, and phone. • Integrated with smart lock hardware companies (Schlage, August, Yale, Kwikset) As well as software companies some of which included, (Airbnb, Vacasa, Escapia, ResNexus, Hostaway, Guesty, Hostfully, Streamline, WebRezPro and OwnerRez) .• Generated new sales by answering customer’s questions and concerns about products and assisting in choosing a product that meets their needs. • Followed up with clients and customers thoroughly until all issues had been resolved. • Excelled in a start-up, fast paced environment. • Worked with a team and maintained strong communication. • Led meetings and discussed ideas for long term solutions to technical issues and workflow processes. • Trained new hires to understand job processes and their role in the company. • Promoted growth in new hires by ensuring they had a strong understanding of their responsibilities. • Communicated effectively remotely and through Slack.
Regional Customer Service Manager
Ford Motor CompanyRegional Customer Service Manager
Apr. 2018 - Jan. 2020Melbourne, Florida Area• Managed a region of vehicle dealers to make sure consumer needs were met. Made sure part inventory was met so customer’s vehicle repairs were possible. • Case management, in regards to, financial assistance programs, vehicle repair assistance, and extending other resources to Ford dealerships across North America. • Experienced in customer and business communication via Microsoft CRM programming and Microsoft Office Suite.
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