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Work Background
Data Analyst
Bosch ItaliaData Analyst
Apr. 2023EdiM SpA, Monza e Brianza, Italia-Extracted, cleaned, and transformed data from MES systems for accurate analysis. -Presented quality data to departments across EU to facilitate informed decision-making. -Developed reports and visualizations using Power BI and Excel. -Drove process improvement initiatives to enhance data processes and efficiency.
Operations Engineer
Wateen Telecom LimitedOperations Engineer
Oct. 2020 - Jul. 2021Lahore, Punjab, PakistanWith a four-member team, I was responsible for ensuring optimal resource utilisation while achieving KPI targets for network availability and usability: -Remote testing and debugging of problems in the 5,500 kms fiber optic network from the central hub. -Oversaw corrective maintenance activities performed by approximately 500 field personnel nationwide. -Resolved 2,000 network problems monthly, meeting 24-hour deadlines and achieving a customer retention rate of over 75%. -Facilitated requests from 9 network teams, achieving >90% Quality-of-Service adherence. Meno dettagli
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