FarmforceAsia and Africa Customer Support Manager
Apr. 2022 - Dec. 2022Bangkok, Bangkok City, Thailand-Managed a team of customer service representatives
-Interacted with customers daily to provide support for technical and non-technical issues related to mobile applications and computer software
-Identified, investigated, and resolved users' problems using diagnostic tools and software, as well as following verbal instructions
-Provided guidance to users through diagnostic and troubleshooting processes to ensure timely resolution of issues
-Stayed updated on developments in the customer service field and implemented best practices to improve customer satisfaction
-Collaborated with cross-functional teams to identify and resolve complex customer issues and provided feedback to the development team for product improvement.