Mohamed Rashard - SME Team lead, Vodafone Qatar

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Network Power<100 people

Roles

🏦100%

Finance

Geos

🇦🇺100%

Australia

Work Background

VodafoneSME Team Lead

May. 2021Doha, Qatar · Hybrid• Work scheduling that improves employee performance and reduces absenteeism. (59 Employees and 23 locations all over the Qatar) • People management & planning for holiday and weekend cover. • Cost control, budget control, and Staff Payroll. • Updating work colleagues on business performance, new initiatives, and related issues. • Providing focus and direction to subordinates. • Decision-making and problem solving

Sadad Payment solutionsBusiness Development Representative

Jan. 2019 - Jul. 2020Al Sadd, Doha, Qatar · Hybrid• Interfacing with sales representatives on marketing issues and organizing sales recognition events. • Select new projects based on overall cost and quality benefits. • Negotiates pricing terms and agreements that there're specific or strategic to the business unit. • Proper follow-up with the development team to ensure timely deliveries. • Coordinated advertising and direct marketing campaigns for quality management works of the company. • Bring new accounts to the organization to increase clientele.

VodafoneSales Advisor

Jun. 2014 - Nov. 2018Doha, Qatar · On-site• Needs Assessment: You’ll assess clients’ requirements, recommend suitable goods or services, and negotiate prices or sales terms. • Product Sales: Your primary focus will be selling telecommunications products and services to both individuals and companies. • Contract Administration: Prepare and administer sales contracts, ensuring accurate documentation and maintaining customer records. • Client Prospecting: Identify and solicit potential clients, expanding the customer base. • Customer Interaction: Approach customers, provide advice on telecom offerings and guide them toward making informed decisions. • Order Processing: Coordinate order entry, streamline data templates, and ensure timely and accurate submission of orders. • Competitor Awareness: Strategically position your company’s products and services relative to competitors in the market

VodafoneAccount Manager (SME & SoHo)

May. 2014 - Dec. 2018Qatar · Hybrid• Managed multiple accounts for the largest Telecommunication organization in Qatar • Managed 153 long-term customer relationships in a busy Telecommunication organization. • Increased customer retention by 32% across my client list. • Boosted customer satisfaction ratings 30% among repeat clients and 21% of total Revenue . • Commended 5x by management for exemplary handling of difficult clients. • Tasked with resolving issues in a timely fashion. • In charge of reaching client retention goals. • Collaborated with marketing and analytics to resolve customer complaints.

Inforlink solutions (PVT) Ltd.Store Manager

Oct. 2011 - Jan. 2014Colombo, srilanka · On-siteCreated social media campaigns as a business team lead for the company's online media-driven products. • Successfully launched a digital marketing campaign for the company's newly introduced product line • Established a webcast system with Alert Logic • Performed ongoing marketing research and demographic profiling • Coordinate all outreach and marketing activities to the community • Grew the retailer's division sales performance and other key metrics through training and marketing promotions • Meet and exceed monthly KPIs as well as monthly quota