James Morency - General Utility, Packaging Corporations of America

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Work Background

Duty Free AmericasSales Manager

Aug. 2021 - Nov. 2021Port-au-Prince, HaïtiSkills: Expérience client

Duty Free AmericasStore Manager

Jan. 2021 - Jan. 2024Port-au-Prince, HaïtiForecasting annual sales and controlling its execution. Teamed up with 4 assistants to observe and analyze the demands of the airport customers to solve the complaints encountered. Planned seasonal promotions based on high-demand products to attract more customers and to meet their satisfaction. Studied the immediate competitor's movements and offered a better service to their customers. Conducted regular market research to stay abreast of changes that may cause us to lose customers. Implemented regular training programs for the sales team, so that everyone could be always updated regarding knowledge of the services/products we offered. Increased business profits by negotiating contracts and closing agreements resulting in developing trusted relationships with key accounts and clients Developed employees into competent staff by conducting comprehensive training and supervision of company processes and procedures, leading to informed staff and improving employee performance.

Duty Free AmericasHead Supervisor / Sales

Jan. 2021 - Aug. 2021Port-au-Prince, HaitiSkills: Expérience client

Lotus Pharma6Co-Founder

Jan. 2020Port-au-Prince, Haïti

Self-employedFreelance

Mar. 2019 - Jan. 2024Online and/or in Person*Marketing of your products: develop a marketing sheet, sell your products, design a follow-up sheet, ensure administrative management, or take care of customer requests. *Logistics: Manage your supply chain, ensure the operational process. Ensure the optimization of purchases and suppliers as well as the evaluation and reduction of costs. *Customer service: Develop the satisfaction and loyalty rate of your customers, intervene on the follow-up of orders, record and manage complaints, conduct satisfaction surveys. I help companies to introduce the brand of different types of products in their target market (local/international) and to develop good relationships with customers. I represent the company I work with at any meeting if necessary.

Adepha saLogistics Team leader

Jun. 2018 - Sep. 2020Haiti, Port-au-Prince• Ensured fleet management complies with ADEPHA standards through appropriate allocation and safe use of vehicles and servicing and maintenance schedules are constantly adhered to. • Assisted the Operations and Administration to implement any outstanding logistics-related audit recommendations • Mainstreamed fleet and warehouse files ensuring they are constantly up to date and oversaw archiving of logistics-related documents and files • Ensured all security incidents are tracked and processed on time for employee’s safety. And ensured the Standard Operating Procedures (SOPs) understood and well-applied by all staff. • Managed and ensured monthly logistics vendor payments tracking reports / monthly incident reports / Followed-up and provided feedback on monthly logistics Key Performance Indicators (KPIs). • Established clear, measurable objectives, ongoing feedback, periodic reviews, and fair evaluation for staff using an effective performance management matrix. • Ensured that logistics staff supports all efforts toward accountability especially to our clients while engaging with them. • Defined with the department control points to optimize the internal control of the purchasing chain and to contribute to the budgetary control of expenditure. • Coordinated product reception on the warehouse online system and ensure all the ongoing processes are achieving accordingly to Adepha’s procedures.

Adepha saSales Team Leader

Dec. 2017 - Dec. 2020Port-au-Prince, Haiti- Planning of Marketing and Sales Strategies yearly for the upcoming fiscal year - Leading the Sales Department by training, shadowing, encouraging and evaluating his team. - Keeping the Company at a Competitive Advantage by constantly Gathering Data and Analyzing the Market - Being part of the Sales & Operations Weekly meeting to ensure that the company as a whole is moving toward the set annual goals.

Professional Security Services s.aAdministrative Assistant

May. 2017 - Aug. 2017Haiti, Port-au-PrinceThis internship helped me to: • Acquire administrative responsibilities • Get to know the operational procedures • Develop my professional network • Learn to be autonomous, rigorous • Gain experience • Develop other skills • Adapt to the demands of the business world • Gain confidence, maturity, and strengthen my skills

Capital BankInternal Auditor

Aug. 2014 - Dec. 2016Port-au-Prince, Haïti- Strengthen control at the second level - Minimize operational risks related to operations carried out through the network in order to protect the bank's assets - Control the system at the execution level - Ensure that transactions carried out to comply with pre-established procedures

Evana Provisions ALimentairesAssistant Administratif

Aug. 2013 - Aug. 2014Haiti, Puerto Principe Contacter les fournisseurs et placer les commandes des produits.  Préparer un rapport des opérations journalières contenant, le total des ventes et achats.  Contrôler le niveau de stocks en procédant à l'inventaire physique ; concilier avec le système de stockage de données.  Recevoir les détaillants, prendre leur commande et préparer la livraison des marchandises.

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