Competence Call CenterOperations Manager
Oct. 2018 - May. 2019Bucharest, RomaniaIn charge of the Ryanair project with the help of a team of 150 FTEs in 5 languages from which 50 agents, 3 TLs, 1 trainer, 1 QA, 1 analyst, 1 WFM under my supervision. In charge of steering and monitoring the entire project. Involved in testing and launching new apps, processes or procedures.