Dragana Knezevic - Business Operations Consultant,

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Work Background

Kwik BrainBusiness Operations Executive

Oct. 2022Optmizing the team and company process - Creating processes, structure, and accountability of the team - Implementing new processes - Assisting with new hires and creating onboarding process - Assisting with executive tasks and supporting CEO - Assisting with operation tasks - Managing reports - Managing communication with the team and external parties when needed

Business Operations and Project Management Consulting

Feb. 2022Worldwide

MindvalleyClient Manager (Author Relations) and Speaker Liaison

Feb. 2019 - Dec. 2021Remote- Created, maintained and optimized on/offboarding process - Contract creation - Collected, documented and stored client's data (Airtable, G-Drive, Dropbox, Hubspot) - Daily account management - Automated, improved and optimized the overall team processes (Airtable, Notion, G-Drive, MS Office) Speaker Liaison at events - Pre, during and post event communication with speakers - Coordinated and oversaw event logistics relating to the speaker's needs - Managed speaker support team on site - Collaborated with other supporting teams to ensure everything was streamlined and smooth

MindvalleyEvent Marketing Manager

Oct. 2017 - Feb. 2019Kuala Lumpur, Malaysia- Project managed marketing campaigns - Created campaigns around events and webcast launches - Tracked website performance (HubSpot, Google Analytics and Bizzabo analytical) - Worked with various tools and platforms (HubSpot, Awesome Commerce, Bizzabo, Maropost, Blink, Atlassian) - Collaborated with other supporting teams inside the company to ensure everything is being done correctly - Supported at live events (Speaker Liaison)

MindvalleyCustomer Support and Experience Specialist, Community Manager

Nov. 2016 - Oct. 2017Kuala Lumpur, Malaysia- Email support and communication with international customers - Created and analyzed feedback surveys and created feedback reports by understanding the trends and provided suggestions for improvements (Survey Monkey, Typeform) - Provided holistic view of customers in terms of customer analysis, customer behaviour, experience, journey, and NPS data - Analyzed data and metrics to keep up to date with industry and market trends (Grytics, Facebook Analytics) - Created and implemented strategies for Mindvalley Community in order to increase engagement, retention, and growth of the community (Facebook groups) - Collaborated with different external stakeholders (educational institutions, communities, influencers etc)

GAMA PetPartnerships Manager

Jan. 2013 - Dec. 2021Remote- Communicated with international partners and stakeholders from Italy, Hungary, Netherlands, Germany, China and India - Presented business proposals to prospective clients via email and in person at industry events - Arranged meetings abroad between the company and its partners - Resolved any issues with customers and partners Company website: http://gamapet.rs/

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