Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
The Bahamas Technical and Vocational InstituteCloud & SaaS Application Manager
Jul. 2022 - Aug. 2023Nassau, New Providence, The BahamasSpearheaded a successful Azure and Microsoft 365 hybrid infrastructure deployment, resulting in a 60% improvement in workflow accuracy and a 55% improvement in system uptime. Executed software solution analysis and implementation, leading to an 80% cut in operating costs and a 30% boost in team productivity. Drive software onboarding and training program initiatives for 150+ stakeholders, achieving 85% adoption and boosting productivity by 45%.
Truelogic SoftwareTechnical Support Engineer - Consultant (Remote)
Jun. 2021 - May. 2022United StatesDeployed google Workspace's APIs with JavaScript and created automation scripts that improved efficiency and decreased administrative work hours by 25%. Developed comprehensive technical documentation for the intranet, support guidelines, and operating procedures, promoting consistency and best practices organization-wide Optimized the onboarding process for 250+ remote users across 8 countries by configuring and managing customized Google Workspace services.
Plus Ultra Solutions LLCFounder | Digital Marketing Expert
Jan. 2021 - Mar. 2024Wyoming, United StatesAchievements & Responsibilities:
Leadership & Strategy: Directed innovative marketing strategies to significantly increase client growth and engagement.
Digital Marketing Expertise: Implemented advanced lead generation tactics, achieving a 70% increase in qualified leads.
Content Creation & Optimization: Enhanced client engagement by 30% through strategic content creation services, including video production, blog writing, and social media management.
Website & UX Optimization: Developed high-performing websites and landing pages to improve user experience and conversion rates.
Client Relationship Management: Maintained strong client relationships by delivering value-driven services and achieving notable results in client projects. Focus Areas:
Local Small Businesses: Improving visibility, optimizing Google My Business listings, and building social media community presence.
E-commerce Businesses: Enhancing conversion rates, streamlining customer journeys, developing SEO strategies, and managing profitable paid advertising campaigns.
Convergence NetworksSenior Service Desk Specialist L2
Mar. 2019 - Aug. 2019Ottawa, Canada AreaMentored L1 Support Team members, boosting team efficiency by 30% and reducing errors by 50%. Implemented remote support, reducing resolution time by 25%, increasing customer satisfaction to 98%, and saving 10+ hours per week for the team. Implemented and managed remote support for 5+ platforms and 10+ software applications; trimmed resolution time by 25%; increased customer satisfaction rate by 98%; and saved 10+ hours per week for the customer support team.
TES - The Employment SolutionTechnical Support Engineer - Part Time - Consultant
Aug. 2018 - Aug. 2020Ottawa, Ontario, CanadaCoordinated with cross-functional teams to perform an in-depth IT inventory audit, identifying areas for improvement and reducing annual IT spend by 15%; implemented a new asset management system, reducing IT support ticket resolution time by 40%. Strengthened RBC's security posture by conducting a hardware security audit and implementing necessary upgrades, mitigating breach risks by 12%. Orchestrated a full hardware refresh of 400+ machines, utilizing SCCM scripts for imaging, reducing downtime by 33%, and increasing productivity by 5%.
Diamonds InternationalSystems Administrator
Jul. 2017 - Jul. 2018Nassau, New Providence, The BahamasOptimized system uptime: Proactively maintained Windows servers and network infrastructure, driving a 80% increase in system availability. Enhanced operational efficiency: developed and implemented automation scripts in powerphell, streamlining administrative tasks and reducing manual intervention by 30%. Strengthened system security: Mitigated security risks by conducting vulnerability assessments and implementing proactive security measures, contributing to a secure operating environment. Fostered knowledge sharing: Created comprehensive technical documentation, facilitating seamless knowledge transfer and problem resolution within the team.
PC EngineersSystems Administrator/Team Lead
Aug. 2012 - Jun. 2017Nassau, New Providence, The BahamasLed and mentored the IT team: supervised system administrators, providing technical guidance and coaching to enhance team performance and efficiency. Spearheaded network transformations: designed and executed network infrastructure upgrades, modernized the company's client's network, and improved connectivity. Bolstered user support: Revamped helpdesk operations, implementing best practices, and reducing average ticket resolution time by 65%. Drive cost optimization: analyze IT operations, identify and implement cost-saving measures resulting in $30,000+ in budget savings.
Intch is a Professional Networking App for the Future of WorkSee more people like Angelus on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
344666 people
21
Sales & Marketing Coordinator @ Aimbridge Hospitality
18
Teacher/Journalist @ Bahamas Government
16
Graphic Designer @ Digital Mariposa Designs
25974 people
16
Graphic Designer @ Digital Mariposa Designs
18
Regional communication and audience director strategy @ Wavemaker
24
CEO & Co-Founder @ Daniel Consulting, Marketing, & Print LLC