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Network Power<100 people
Roles
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🇮🇳100%
India
Work Background
OpenTextSenior PS Project Manager
Jan. 2019 - Apr. 2023Bengaluru Area, India• Define, deliver, and continually improve the enablement strategy (programs and initiatives) for CSG and work with other enablement teams across OpenText to bring established, proven programs to the benefit of the CSG Organisation, while creating greater alignment.
• Manage and identify enhancements to the OpenText Professional Services Project Management (PSPM) methodology, including the associated processes and tools. Own and coordinate a PM Excellence council, a field forum to sure and encourage best practice.
• Monitor and evaluate the program effectiveness, though periodical reporting against KPI’s, business impacts and the benefits realised
• Partnering with appropriate business leaders and customer stakeholders to identify training needs and design, develop and implement a variety of high-quality programs to meet the needs of the PS teams.
• Working closely with cross-functional teams and stakeholders such as Regional and Practice PS teams, Product Management, Product Development, Product Marketing, Learning Services, Product Engineering, Field Enablement Program Managers, and other supporting groups to design and deliver Solution Enablement programs for the OpenText portfolio of products and solutions.
• Managing the LMS system as an administrator. Creating LearnPaths in the Navigator system (WordPress) and managing the reporting around the learnpaths. Also, manage the content as an administrator for user adoption.
• Developing strong communications with PS teams in the region and ensuring their feedback and priorities are incorporated in global planning and programs.
• Leveraging existing onboarding practices already in place create a new hire onboarding program for designated audiences within the region and act as a resource to new hires in orienting them to Open Text corporate and Professional Services content.
• Manage Consultant Certification program for Global Professional Services Organisation and reporting around the certifications.
Akamai TechnologiesProgram Manager
May. 2017 - Jan. 2019Bangalore• Impacting organization profitability through effective strategic & tactic decisions to improve business performance.
• Handling Net Alliance Program(NAP) end to end demand generation activities.
• Spearheading the business forecasting to help short & long-term planning of the organization; administering the generation of business forecasts, mid-quarter estimates and business plans based on analysis.
• Assisting in creation of performance metrics, reporting and improvement targets for all business units.
• Determining critical business metrics and build dashboards, scorecards & other management reports.
• Acting as the part of partner meetings to review their performance every quarter and discuss on action plans.
• Collaborating with leadership to identify potential process automation projects to support operational excellence and overall strategic direction.
• Creation and timely distribution of standard monthly and quarterly “performance vs. target” reports on Partner Ecosystem, Health Charts, Sales, Marketing & Enablement numbers and other adhoc reports. • Recommending for a cleaner & efficient partner ecosystem to drive results – Sunset Partners, Recruit New Partners and Existing Partner Performance • Working as the part of Planning Team and driving annual planning exercise for Americas channels organization.
AdobeAssociate Program Manager
Jul. 2014 - May. 2017Bangalore• Managing WW Channel and Sales Operations for Solution Partner Program, which includes activities for end-to-end demand generation program.
• Manage Deal Registration Program administration including deal registration approvals, payment status, payment calculation & review, and sales management reporting. Assist Channel Sales team in development of Flexible Rebate Target KPIs and measurement of results.
• Support regional business operations teams in the day-to-day functioning, preparation of analytical reports related to business performance or planning.
• Act as the primary point of contact in region for the Partners (Support for partners), and work with team to become familiar with the partner program and any new changes that may be rolled out.
• Manage Business level and Partner Training on Demand generation activities and re-bate process. • Work with WW Partner Sales, Planning & program & Salesforce (CRM) teams to support partner operations and applications that simplifies current procedures, reduces delays and friction & responds quickly to partner needs.
• Analyzing and creating revenue reports, territory management and producing analytical packs for senior management business review.
• Manage partner forecast and pipeline reports and dashboards that includes running and publishing reports on weekly basis and handling queries that also includes partner attribution requests.
• Leading, Training and mentoring Process Associates.
OracleCentralized License, Assignments & Migrations Senior Analyst
Jun. 2010 - Jul. 2014Bengaluru Area, India• Responsible for assigning and preparing migration of Licenses for customers considering the benefits and future business with clients
• Coordinating with other departments such as sales, accounts, credits and collections and stakeholders
• Imparting training and documentation for business transition (Sun Microsystems Acquisition Transition of Oracle) for order management operations for Europe, Middle East and Africa Region (EMEA) with other departments such as sales, sales administration and stakeholders
• Functioning as a team member for input and output quality projects for the improvement of quality in process in post transition phase for hardware order management
• Accountable for pre-quality and post quality checking of the orders and transactions.
• Lead output quality project and closed it with a successful quality score of 98.5 % for the team, which started with 58 %
• Cluster lead for a 3 members team, managing work assignments, supervising and resolving process related questions.
Winsome TransaltorsLanguage Translator and Interpreter (Russian Language)
May. 2008 - Jun. 2009New Delhi Area, IndiaTranslation and Interpretation Projects
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