Talal Sagga - Unemployed, None

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Network Power<100 people

Roles

💸100%

Marketing

Geos

🇦🇪100%

United Arab Emirates

Work Background

Elixir Bunn Coffee RoastersAssistant Project Manager

Apr. 2022 - Feb. 2023Riyadh, Saudi Arabia

KSA Expo 2020Professional Saudi coffee barista

Nov. 2021Dubai, United Arab Emirates

DeliverooCustomer Service Representative

Mar. 2020 - Sep. 2020Dubai, United Arab Emirates

Wadi.comcustomer service Team Leader

May. 2017 - Jan. 2019Dubai, United Arab Emirates1. inbound Agent : 1. handling all types of customer inquiries and assisting them 2. handling the nightshift and taking all supervisor calls and escalations 2. Escalation team member: 1. Started with working on customer complaints ( internel call backs, Returns and warranties, missing items) 3. Escalation Assistant team leader: i) Handling a team of 4 four people in Dubai and 2 people in Riyadh and 2 Agents in Egypt ii) Making Daily/Weekly/Monthly reports on all types of complaints, complaints progress. iii) Handling Ministry of commerce and Consumer rights complaints. iv) Having meetings with Steak holders regarding all and every proses and problem faced and finding a suitable and convenient resolution 4. Escalation Team leader : I. Handling ministry of commerce . II. Handling consumer rights cases ( DED ) . III. Handing team of 2 four people in Dubai and 2 people in Riyadh and 2 Agents in Jordan IV. Making Daily/Weekly/Monthly reports on all types of complaints, complaints progress, Progress reports . عرض أقل