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Network Power<100 people
Roles
💸100%
Marketing
Geos
🇦🇪100%
United Arab Emirates
Work Background
Assistant Project Manager
Elixir Bunn Coffee RoastersAssistant Project Manager
Apr. 2022 - Feb. 2023Riyadh, Saudi Arabia
Professional Saudi coffee barista
KSA Expo 2020Professional Saudi coffee barista
Nov. 2021Dubai, United Arab Emirates
Customer Service Representative
DeliverooCustomer Service Representative
Mar. 2020 - Sep. 2020Dubai, United Arab Emirates
customer service Team Leader
Wadi.comcustomer service Team Leader
May. 2017 - Jan. 2019Dubai, United Arab Emirates1. inbound Agent : 1. handling all types of customer inquiries and assisting them 2. handling the nightshift and taking all supervisor calls and escalations 2. Escalation team member: 1. Started with working on customer complaints ( internel call backs, Returns and warranties, missing items) 3. Escalation Assistant team leader: i) Handling a team of 4 four people in Dubai and 2 people in Riyadh and 2 Agents in Egypt ii) Making Daily/Weekly/Monthly reports on all types of complaints, complaints progress. iii) Handling Ministry of commerce and Consumer rights complaints. iv) Having meetings with Steak holders regarding all and every proses and problem faced and finding a suitable and convenient resolution 4. Escalation Team leader : I. Handling ministry of commerce . II. Handling consumer rights cases ( DED ) . III. Handing team of 2 four people in Dubai and 2 people in Riyadh and 2 Agents in Jordan IV. Making Daily/Weekly/Monthly reports on all types of complaints, complaints progress, Progress reports . عرض أقل
Promoter
Comic-Con InternationalPromoter
Apr. 2016 - Apr. 2016

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