Resources for Human DevelopmentInternal Communications Manager
Feb. 2014 - Apr. 2016Greater Philadelphia AreaI started out as a special projects coordinator on the operations team in the headquarters of this national human services family, where I partnered with various departments and programs to assist with the development of new policies, procedures and initiatives. My gravitation toward developing targeted communications strategies and tactics led to the creation of the internal communications manager role, where I was instrumental in assessing needs and developing messages and tactics that engaged and shaped the behavior of RHD's 5k+ employees. Having a back office position in a company where >80% of its employee population is mobile presented a steady stream of communications challenges, but I enjoyed and thrived on learning about the myriad services provided and identifying communications gaps. I relished the chance to cultivate solid working relationships with program staff, executive leadership and other internal stakeholders to develop and execute projects, including assisting with the company's first corporate strategic planning process. Working at a nonprofit also gave me the opportunity to don a number of different hats, including a few technical ones intranet-site manager, graphic design dabbler and technical support specialist for various corporate equipment and systems. I also served as a mentor to internal communications interns and as a writing coach for participants in the company's leadership development program. But perhaps my greatest privilege and joy was emceeing and participating in three Values Day (the annual corporate-wide event) celebrations where I was able to witness and honor firsthand the work of so many incredible, resourceful, determined, creative and vibrant employees and individuals we served.