LG ElectronicsSoutien Technique
Apr. 2021 - Jul. 2021Panama City, Panamá, PanamaOffered service to francophone customers in Quebec, and small French-speaking communities outside Quebec.
- Logged each call in GSFS, LG’s CRM tool.
- Provided technical support to a wide variety of products from home appliances like laundry machines and convection ranges to Smart TV’s and mobile phones.
- Called customers in order to follow up on their problems and make sure their problems are solved.
- Attended weekly meetings in order to update our knowledge on Operative and systems and latest software updates so that we can help better our customers.