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Work Background
PhilipsFrench Collections Specialist - Canada
Dec. 2023 - Jun. 2024Panamá, PanamáAccounts receivables and SME for automated Collections Process for Philips Health Systems, Canada.
PhilipsBilingual Collections Specialist
Aug. 2021 - Dec. 2023PanamaResponsible for a portfolio of +10k B2B Accounts for Discus Dental. - Offered Accounts receivable attention in French & English for the North America Dental Business. - Ensured past due accounts went through due process to either collect balance or delegate collections to a 3rd party agency. - Ensured monthly results of 80% + Collected AR. - Maintained regular communications with all practices accounts payables departments in order to ensure payments can be done before the due date is reached. Achievements:
- Mail Merge Automation process implementation, this allowed our team to switch from manual made statements ( usually from 20 to 35 being sent daily) to automated statements generated with the system’s data ( anywhere from a 100 to 4000 automatic statements daily) with much less effort, high accuracy rate and efficiency. - Streamlined implementation of a specialized mail merge process for other teams, all parts and IGTD.
LG ElectronicsSoutien Technique
Apr. 2021 - Jul. 2021Panama City, Panamá, PanamaOffered service to francophone customers in Quebec, and small French-speaking communities outside Quebec.
- Logged each call in GSFS, LG’s CRM tool.
- Provided technical support to a wide variety of products from home appliances like laundry machines and convection ranges to Smart TV’s and mobile phones.
- Called customers in order to follow up on their problems and make sure their problems are solved.
- Attended weekly meetings in order to update our knowledge on Operative and systems and latest software updates so that we can help better our customers.
Shaw CommunicationsAgent service à la clientèle
Mar. 2020 - Feb. 2021CanadáOffered service to francophone clients. - Activation and restart of receiver boxes. - Satellite dish calibration. - Sent technicians to the customer whenever there was no solution to be offered over the phone. - Registered each call for proper follow-up.
NTT DATAHelpdesk Senior Associate
Jan. 2019 - May. 2019PanamaWas an outsourced IT Services employee to the Mastercard workforce all around the glose.
- Provided IT support through a virtual desktop. (Citrix)
- Received regular calibrations to ensure performance over 90%.
- Password resets, network printer mapping, access granting and many other IT related task offered.
Copa AirlinesFlight Attendant
Feb. 2018 - Sep. 2018Panama- Provided security within the plane.
- Kept food and beverage available to passengers throughout the duration of the flight.
- Ensured that emergency equipment meets minimum standards to operate according to international regulations.
- Provided world class service and comfort to all passengers.
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