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Work Background
Ministerio de Trabajo y Desarrollo Laboral de Panamá / Ministry of Labor and Labor DevelopmentPlanning Director
Jan. 2021Panamá, Panamá · On-siteResponsible for planning, directing, coordinating, and controlling the execution of studies, design, and development of plans, programs, projects, and technical-administrative activities within the institution.
Autoridad de Turismo de PanamaDirector Of Information Technology
Aug. 2019 - Nov. 2020Panama City, Panamá, Panama · On-siteLed a team with diverse responsibilities such as database management, technical support, and telecommunications at the Panama Tourism Authority. Creating budgets, managing and formulating innovation strategies for the institution, and initial digitization processes that Contributed to the development of the Sustainable Tourism Master Plan 2020-2025.
Dell PanamaSales Analyst
Mar. 2018 - Aug. 2019Panama• Provides pre-sales and/or post-sales operational support, Manages order fulfillment. • Researches customer or order problems, and delivers solutions working cross-functionally to resolve Liaises between the customer/partner and sales organization.
• Focuses on delivering a positive customer or partner experience.
• Facilitates product and sales information flow. • Drives sales operations process improvements. • Serves as interface for order status and handles order escalation and SKU management. • Serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
Municipio de La ChorreraSoftware Administrator
Jan. 2017 - Aug. 2017La Chorrera District, Panama Oeste, Panama• Develop, organize, and administrate the software named ERP Open Bravo.
• Duties related on training, user creation and database migration. As well the creation of the levels of support.
GraingerOrder Management Specialist
Jan. 2015 - Dec. 2016Panamá City, Panamá, Panamá• Direct relationship with suppliers to ensure that the warehouses are with the products in the time promised. • Coordinate transportation with carriers and verify invoices, BOL, and tracking information. • Negotiate price and availability with suppliers was a must.
NokiaLearning Specialist
Aug. 2013 - Aug. 2015PanamaDeliver training on new products and services. Ensure that all the information related to Nokia products and services.
SitelGTAC MENTOR
May. 2011 - Aug. 2013PanamaProvide updates and help our associates on customer service and share best practices among the team.
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