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Work Background
Customer Support Specialist
IQ Option Europe LtdCustomer Support Specialist
Jul. 2017 - Apr. 2019St Petersburg City, Russia1. Responded to customer queries in a timely and accurate way, via phone, email or chat 2. Identified customer's needs and helped customers use specific features 3. Analysed and reported product malfunctions (for example, by testing different scenarios or impersonating users) 4. Updated our internal databases with information about technical issues and useful discussions with customers 5. Monitored customer complaints on social media and reached out to provide assistance 6. Shared feature requests and effective workarounds with team members 7. Informed customers about new features and functionalities 8. Followed up with customers to ensure their technical issues are resolved 9. Gathered customer feedback and shared with our Product, Sales and Marketing teams
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