ADP ConsultoresProfessional Services Manager
Apr. 2003 - Sep. 2007General Management
Participated in the “inner-circle” of the company strategic decision making. Evaluated new initiatives performing the business case and business plan.
Established budgeting process and consolidated the budget for the entire company. Managed a budget of USD 3 million for FY ‘06. Legal representative: expense control and payment, contract signing.
Confidential information management: sales pipeline and forecast, profitability reports, cash flow. Commercial
Developed sales planning and opportunity management processes.
Performed presales process definitions, defined project implementation approach, estimated project plan and resources requirements. Delivered sales proposals and negotiated contracts with the client. Project Delivery
Directed SAP implementation projects, ensuring the Project success and managing the scope, plan, budget, and assigned resources. Controlled progress and project profitability.
Maintained client relationships at the project board level. Human Capital
Led a structure of more than 80 SAP consultants.
Responsible for the recruitment process, from requirements definition up to final candidate negotiations. Recruited more than 60 consultants during this period.
Defined consulting organization structure, with service areas, consultant category levels, and promotion criteria.
Implemented a variable compensation plan for consultants, based on utilization level, personal MBOs, and customer satisfaction.
Evaluated consultant performance; developed an innovative bottom-up performance appraisal for project leaders. Organized consultant development program
Organized the HR department and delegated some of these tasks, while maintaining full responsibility and accountability. Information Technology
Responsible for internal IT management: requirements definition, supplier selection and evaluation, purchase and implementation.