Brett Ussher

IT Generalist @Ussher Technology

Computer engineer✔️ IT🧑‍🔬 Engineer🧨 ConsultingSystem ArchitectSystem AnalystTech SupportDatabase DeveloperML EngineerAdvisor

With over 25 years of extensive experience in IT, my journey has been fueled by a passion for technology and a continuous pursuit of innovation. Starting from my time at Bowne in 1998, I've honed my expertise in software development and technical administration, focusing on optimizing operations and enhancing system reliability and user satisfaction. My technical skill set is broad and deep, covering everything from developing C# automation programs that significantly improve process throughput to implementing robust data security protocols. I've configured and maintained complex network and server environments across Azure and AWS, demonstrating my adaptability and proficiency in navigating various technological landscapes. Leadership and mentorship have been central themes in my career. I've led teams to meet and exceed operational goals by fostering an environment of collaboration and continuous improvement. My approach to project management is strategic and results-oriented, with a proven track record of streamlining workflows and achieving high first-time pass rates through comprehensive testing scenarios. My technical abilities are complemented by strong troubleshooting skills, expertise in desktop maintenance, and a commitment to enhancing security measures, such as MFA logins and token authentication. These skills are underpinned by my educational background, holding a Bachelor of Science in Information and Applied Technology and a certification in Azure Fundamentals. Recently, I've delved into the realm of Generative AI, intrigued by its potential to revolutionize how we approach problem-solving and innovation in technology. I am eagerly exploring this field, seeking opportunities to apply my newfound knowledge in practical, impactful ways. My goal is to integrate Generative AI into solutions that not only address current technological challenges but also pave the way for future advancements. As a consultant, I bring a unique blend of seasoned expertise, leadership, and a forward-thinking mindset to

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Work Background

Mittera GroupAutomation Engineer

Jun. 2015 - Sep. 2023Mesa, AZ · Remote• Engineered robust C# automation programs by collaborating with interdepartmental teams to deploy solutions that streamlined operations, resulting in a ~90% increase in process throughput • Safeguarded sensitive customer information through the development and enforcement of comprehensive data security protocols to promote data integrity with no compromises throughout tenure • Systematized workflow processes by meticulously defining and documenting new workflow methodologies to facilitate a cohesive work environment, slashing project timelines by 25% • Empowered staffing methodologies and departmental frameworks by delivering strategic organizational consultations, advancing departmental synergy • Assured operational continuity for XMPie environments by conducting routine and emergency maintenance to maintain an 40% increase in system uptime, reducing operational downtime • Encouraged professional development by coaching and mentoring a dozen team members to help build a robust team capable of meeting and exceeding organizational needs • Upheld superior code standards by performing meticulous code audits to diminish deployment setbacks, achieving a reduction in post-launch issues and elevating program maturity • Led the charge in quality assurance by designing and executing comprehensive testing scenarios to validate module performance against rigorous benchmarks, resulting in a 90% first-time pass rate

XMPieTechnical Support Specialist

Mar. 2013 - Jun. 2015Lewisville, TX. · Hybrid• Delivered exceptional customer support for XMPie software by troubleshooting and resolving technical issues to ensure optimal software performance, increasing user satisfaction metrics • Led software upgrades and installations through meticulous planning and execution, aligning technical expertise with business needs to reduce customer-reported issues post-upgrade by 60% • Bolstered server maintenance and stability by conducting regular system checks and updates to reinforce server reliability, minimizing disruptions to customer operations • Enhanced customer mastery of custom API libraries through continuous coaching, leading to improvements in client self-service capabilities and reduced dependency on technical support • Optimized technical support processes by identifying and implementing task automation to cut down issue resolution time, decreasing the volume of support tickets

Business RealityJr. Software Developer

Jan. 2010 - Jun. 2011Carbondale, IL · Hybrid• Successfully troubleshooted and resolved software bugs to ensure smooth functionality. • Optimized code-base to enhance error reporting and streamline operational processes. • Implemented robust security protocols to fortify account creation and password recovery procedures. • Delivered exceptional customer support to address end-users' product-related inquiries and concerns. • Proactively engaged with potential clients to address pre-sale inquiries and promote product benefits.

US Foods (TekSystems)Project Specialist

Nov. 2006 - Aug. 2007Phoenix, Arizona · Hybrid• Provided on-site support for the implementation of Lotus Notes 6.5 and VPN software at remote locations. • Delivered remote assistance and support to customers nationwide via phone communication. • Identified operational inefficiencies and proposed solutions to boost productivity. • Conducted debugging of application code and implemented fixes and enhancements for proprietary software. • Facilitated communication between departments and Data Security to optimize account creation processes. • Collaborated with Project Managers to achieve project goals and milestones effectively.

Gentiva Health Services (RemX IT)Desktop Support Specialist

Dec. 2005 - Jul. 2006Phoenix, Arizona · On-site• Conducted routine computer maintenance tasks on customer computers to ensure optimal performance and reliability. • Provided technical support to customers nationwide via phone and remote network connectivity. • Identified issues and areas for improvement, then developed and implemented solutions to address them effectively.

Ultimate Computer ConceptsField Technician

Jul. 2004 - May. 2005Phoenix, Arizona · Hybrid• Provided comprehensive support for all aspects of customers' computer requirements, ensuring their systems functioned efficiently. • Procured and configured new equipment on behalf of customers, aligning with their specific needs and preferences. • Spearheaded the development and implementation of specialized projects, including Lotus Domino and Notes, Microsoft Active Directory, and Microsoft Exchange 2003. • Conducted routine computer maintenance tasks on customer systems, proactively identifying and mitigating potential risks to prevent issues.

Maricopa Community CollegesSystems Administrator

Feb. 2002 - Feb. 2004Tempe, Arizona · On-site• Managed and maintained Windows NT 4.0, Windows 2000, and Linux servers, focusing on both upkeep and development tasks. • Devised a comprehensive DHCP and DNS solution utilizing a stack of technologies including Linux, Apache Web Server, MySQL, ISC BIND 9.2.1, ISC DHCP v3.0, and Sendmail. Employed Perl and Linux shell scripting for coding, ensuring secure server configurations against external threats while understanding TCP/IP and DNS functionalities. • Architected an Active Directory environment for the District, consolidating all campuses within a unified forest structure. Facilitated communication with ITS staff across sites to articulate design rationale and gather input for an effective ADS solution catering to diverse campus needs. • Collaborated with internal departments such as Desktop, Helpdesk, Networking, Security, and Web to achieve mutual goals and enhance operational efficiency. • Provided comprehensive support to staff, faculty, and students, addressing a wide array of technical issues and inquiries. • Engineered and deployed a robust Legato NetWorker 6.13 backup environment on RedHat Linux Enterprise Edition ES v2.1. Successfully upgraded the system from NetWorker 6.1.3 to 7.0, then 7.1, ensuring data integrity and system reliability.

BowneTech Support

Jun. 1998 - Oct. 2001Phoenix, Arizona · On-site• Leveraged Kea VT software to automate font updates across a network of over 40 printers, significantly reducing update time from 6 to 8 hours to just 35 to 45 minutes. • Spearheaded the implementation of Microsoft SMS server, employing a blend of Kixtart, SMS Installer, DOS shell, and setup scripts to streamline SMS installations, enabling hands-free installation for all setups. • Collaborated closely with end-users and managers to troubleshoot and resolve issues pertaining to workstations, networks, printers, fax machines, and phones, ensuring seamless operation of essential equipment and systems. • Utilized Kixtart scripting to automate various day-to-day tasks within the department, enhancing operational efficiency and minimizing manual intervention. • Designed and orchestrated the implementation of Standard Operating Procedures (SOPs) aimed at providing end-users with clear guidelines on executing basic actions and procedures for problem escalation, fostering smoother operations and improved user experience. • Conducted training sessions for end-users, imparting essential computer skills necessary for their roles while also educating them on fundamental computer knowledge, contributing to enhanced productivity and IT literacy within the organization. • Engineered and configured the centrally managed McAfee anti-virus server v4.5, ensuring robust protection against cyber threats and adherence to security protocols across the network infrastructure.