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Work Background
UNHCR, the UN Refugee AgencyAssociate Information Management Officer
Apr. 2024Copenhagen, DenmarkData-Driven Insights Leader Empowering Strategic Decisions: Harvested, analyzed, and visualized data to fuel informed decision-making across the organization.
Building Powerful Tools: Designed and maintained field monitoring tools for efficient and accurate data collection.
Data Storytelling Master: Curated and presented key data insights through clear and compelling dashboards.
Championing AI for Field Operations: Fostered a collaborative relationship between AI and field teams, maximizing its potential.
Data Sherpa for SESS: Empowered cross-functional SESS teams with data intelligence to achieve strategic objectives.
Prepared for Anything: Designed and maintained IT Emergency Toolkit tools to ensure seamless operations during disruptions.
Performance Tracking Expert: Monitored and reported on key performance indicators (KPIs) for continuous improvement.
UNHCR, the UN Refugee AgencyAssociate IT Service Delivery Management Officer
Jan. 2022 - Dec. 2023Melkadida, EthiopiaStrategic IT Planning & Budgeting: Develop IT operations plans and forecast annual budget needs to ensure optimal resource allocation.
Streamlined IT Operations: Oversee daily IT service management processes, including incident, problem, change, service request, and asset management, for a smooth user experience.
Robust ICT Infrastructure: Coordinate and support critical ICT infrastructure to maintain peak performance and reliability.
Enhanced User Experience: Champion initiatives to enrich and secure the desktop experience, fostering user productivity.
Resilient Telecommunications: Ensure secure, reliable, and effective telecommunications facilities in both regular and emergency situations. Provide expert guidance to safeguard UNHCR systems for business continuity, minimizing disruption.
UNHCR, the UN Refugee AgencyAssociate ICT OFFICER
Jun. 2019 - Dec. 2021Dadaab, KenyaHead of ICT and Telecommunications Unit - Dadaab and Alinjugur Digital Transformation Leader: Spearheaded ICT strategy implementation, introducing and deploying new technologies to enhance operations. Led system design, development, and maintenance for optimal functionality.
Resilient Communications Architect: Ensure secure, reliable, and effective telecommunications infrastructure, even in emergencies. Provide expert guidance to safeguard UNHCR systems, minimizing disruption and ensuring business continuity.
Technology Steward: Managed UNHCR Alinjugur & Dadaab's hardware, software packages, and network administration for peak performance and efficiency.
Strategic ICT Budgeting & Procurement: Oversee ICT infrastructure budgeting, procurement, and asset control, optimizing resource allocation.
Knowledge Champion: Fostered knowledge building and sharing within the team, promoting continuous learning and development.
Interagency ICT Collaboration: Serve as the focal point for ICT and telecommunications interagency relations, facilitating collaboration.
Government Liaison: Liaised with government authorities to secure licenses and permissions.
DXC TechnologyAFME Project & Operations Manager Pfizer Account
Aug. 2017 - Mar. 2019CameroonLed High-Performing Team: Managed a team of over 20 technical staff, ensuring efficient service delivery.
Data Quality & SLA Champion: Conducted data quality audits and ensured adherence to Service Level Agreements (SLAs) for business technology.
Cost Optimization: Monitored business technology expenditures on hardware and software, recommending and implementing cost-saving measures.
Process Improvement Expert: Identified and implemented improvements in service delivery processes for enhanced efficiency.
Talent Management: Recruited, trained, and developed new technical staff.
UNICEFIT Telecommunication Associate
May. 2017 - May. 2019CameroonTech Support & Operations Specialist Supported users: Provided technical, operational, and procedural guidance for information management systems.
Maintained IT infrastructure: Installed, configured, and managed ICT equipment according to standards.
Ensured business continuity: Established disaster recovery procedures and a business continuity plan.
UNICEF emergency responder: Responded to emergencies as a UNICEF basic responder for communications.
Managed IT assets: Managed inventory, ensured security compliance, and trained staff on equipment usage.
Network & service management: Monitored network performance and ensured service quality.
Advised on IT acquisition: Assisted with IT procurement planning.
Reported on activities: Prepared regular reports on IT activities and inventory.
Excis LtdCountry Head
Jun. 2016 - Aug. 2017CamerounHP-Pfizer Account Manager - Cameroon Developed Business & Profitability: Managed operations and grew HP's business within Pfizer Cameroon.
Client & Partner Management: Built strong relationships with key clients and partners in Cameroon.
Technical Sales & Talent Acquisition: Supported business development by providing technical expertise and recruiting top engineers.
Empowering Engineering Teams: Led sub-teams, fostered collaboration on project decisions, and created a supportive environment for team success.
Leadership & Development: Championed ongoing learning and development for myself and my team.
DXC TechnologyPfizer Central Africa IT Service Desk Analyst (Cameroon, Congo, Gabon, Rwanda)
Apr. 2016 - Aug. 2017Central AfricaCentralized IT Support: Monitored service queues, prioritized and resolved tickets for users across Pfizer Central Africa (Cameroon, Congo, Gabon, Rwanda).
Data Center & Asset Management: Maintained physical and logical data center topology, managed inventory, and ensured data room security.
Desktop Support Specialist: Provided on-site user support for basic troubleshooting, installations, and moves/removals.
Enhanced Service Delivery: Assisted level 3 support and augmented staff during high demand periods.
Technology Expertise: Troubleshooted and configured Windows 8 desktops, networks, and supported applications.
Académie des Technologies Innovantes CiscoCisco Instructor
Jun. 2014 - May. 2016NgaoundéréTeach Cisco Networking (CCNA Routing and Switching 1) for students.
Manage to some extent the Academy.
Geodis Projects CameroonIT Support Specialist
Nov. 2012 - Apr. 2016Cameroon/ChadFull-Spectrum IT Support Specialist User Support & Troubleshooting: Provided comprehensive IT support (Levels 1-3) to users, including hardware, software, network, and security issues.
Infrastructure Management: Coordinated and supported all aspects of ICT infrastructure, from LAN/WAN to satellite systems.
Remote & Onsite Assistance: Resolved IT issues remotely and intervened onsite for complex projects.
Quality Assurance Champion: Developed and monitored technical standards for ICT installations, maintenance, and security.
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