Hannah Jackson

Retail Assistant @Marks & Spencer

Document ProcessorData Entry AssociateTyping SpecialistData Entry SpecialistData EntryMedicalTranslatorCopywritingOffice AdministratorOffice AssistantAdministrative AssistantAssistantLive ChatCustomer ServiceHRSales & BizDevIT

I am a highly organised and customer-focused professional with over 19 years of combined experience across administration, travel sales, and retail environments. My background includes 9 years of administrative experience within the medical, mortgage, and insurance sectors, where I developed strong skills in client service, document management, compliance, scheduling, and operational support. In addition, I have 8 years of experience in travel sales, helping customers plan and book travel arrangements while consistently delivering excellent service and meeting sales targets. This role strengthened my communication, relationship-building, problem-solving, and sales abilities. More recently, I have gained nearly 2 years of retail experience, further enhancing my customer service expertise, teamwork, and ability to thrive in fast-paced environments. Throughout my career, I have built a reputation for professionalism, attention to detail, adaptability, and a commitment to providing outstanding customer experiences. I am passionate about supporting business operations, building positive customer relationships, and contributing to organisational success through efficient administration, strong communication, and a proactive approach to problem-solving.

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Work Background

Retail Sales Assistant

Marks & SpencerRetail Sales Assistant

Oct. 2024Delivering excellent customer service at one of M&S's flagship stores, processing transactions, replenishing stock, maintaining high store standards, assisting with merchandising displays, and supported daily store operations in a fast-paced retail environment.

Completions Case Manager

TemboCompletions Case Manager

Jul. 2024 - Oct. 2024United Kingdom, LondonSupporting the expanding administration & protection team by dealing with clients and third parties on all elements of the conveyancing transaction from exchange through to completion. Handling a large volume of emails & keeping databases & CRM's up to date. Ensuring telephony targets are maintained.

New Build Administrator

RSCNew Build Administrator

Apr. 2021 - Jun. 2024Managing the company's completions department to ensure commissions are paid on time. Running weekly reports and liaising with builders, solicitors, clients and lenders to track completion and assist with admin queries prior to the client's completion.

Insurance Advisor

RSCInsurance Advisor

Sep. 2019 - Apr. 2021Assessing customers needs in order to provide them with the right product or service. Sourcing quotes from a variety of providers to secure the best deals. Contacting existing customers to provide renewal quotes.

Travel Advisor Homeworker

Kognitiv CorporationTravel Advisor Homeworker

May. 2018 - Mar. 2019Selling holiday packages and travel extras for several brands inclusive of EasyJet and Holiday Supermarket.

Medical Receptionist

Nu Cosmetic ClinicMedical Receptionist

Feb. 2017 - May. 2018Working out of hours managing front office functions including appointment management, office administration and customer service.

Telesales Homeworker

Low Cost HolidaysTelesales Homeworker

May. 2015 - Jul. 2016Working towards sales targets for several brands including Low Cost Holidays, Last Minute Holidays & Hoteling. Selling insurance & travel extras.

Sales Executive

On The Beach Holidays LtdSales Executive

Apr. 2013 - Oct. 2014Working towards sales targets to promote & sell foreign holidays. Increasing revenue by converting orders submitted through their website that could not be processed by their automatic booking system. Ensuring order retention targets are exceeded by thoroughly exploring all options available to customers and communicating these in a professional manner.

Sales Assistant

Thomas Cook Co-operative TravelSales Assistant

Jun. 2011 - Apr. 2013Working towards sales & insurance targets to promote & sell foreign holidays. General administration duties.

Clerical Officer/Personal Assistant

Royal Liverpool HospitalClerical Officer/Personal Assistant

Aug. 2009 - Jan. 2011Managed preliminary design stages for a drugs database including requirement analysis & contingency plans which helped deliver specialised treatment to patients. Responsible for recruitment process, selecting candidates for interview, references, occupational health checks, finance documentation & job placement documentation. Trained staff & wrote a job manual.

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