Camilo Penagos

Director of Training and Quality @Teleperformance Colombia

Customer ServiceCall CenterConsulting

Camilo Penagos is the Director of Training and Quality at Teleperformance Colombia, where he spearheads innovative strategies to enhance employee performance and client satisfaction. With over 15 years of experience in the customer service industry, Camilo has a proven track record of developing comprehensive training programs that have significantly improved operational efficiency. His leadership has been pivotal in achieving record-high quality metrics and fostering a culture of continuous improvement. Camilo holds a Master’s degree in Organizational Leadership and is passionate about leveraging technology to drive transformative change in the workplace.

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Work Background

Training And Quality Director

TPTraining And Quality Director

Jun. 2024Bogotá D.C. Metropolitan Area

Continuous Improvement Manager

TeleperformanceContinuous Improvement Manager

Aug. 2021Bogotá, Distrito Capital, Colombia

Project Development Manager

Teleperformance ColombiaProject Development Manager

Apr. 2019 - Aug. 2021Bogotá D.C., Colombia

Manager of Business Intelligence

Teleperformance ColombiaManager of Business Intelligence

Feb. 2018 - Mar. 2019

Business Inteliigence Analyst

Teleperformance ColombiaBusiness Inteliigence Analyst

Jan. 2016 - Dec. 2017

Analista de datos

Teleperformance ColombiaAnalista de datos

Jan. 2015 - Dec. 2016

Agente

TeleperformanceAgente

Feb. 2014 - Jan. 2015

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Personal Pitch

QA & Training Expert: 12 Years Experience

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