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Work Background
The Ritz-Carlton Hotel Company, L.L.C.Assistant Director of Food & Beverage
Jan. 2023Avon, Colorado, United StatesContinuously grew food & beverage revenue year-over-year: - 2024 - $34,032,654 (27.95% increase) - 2023 - $26,595,554 (22.39% increase) - 2022 – $21,730,318 Sales & event management for all restaurant events (additional responsibility added for 2025), including buyouts, partial buyouts and large parties. - 2025 Q1 sold and executed - $850,000 in events revenue - Directing events operations for VIP weddings, ownership events - including travel for client events Directly managed the luxury beverage portfolio, including procurement, costing and inventory - Inventory worth approximately $600,000 - Filled in for procurement and inventory management in lieu of vacant sommelier position Invented new food & beverage experiences to enhance product offerings & generate revenue - Remote dining experiences, top booking generated additional $140,000 revenue - Pop-up dining experiences - utilizing restaurants closed due to seasonality with pop-up concepts - Added mixology classes including education and interactive sessions - Partnered with winemakers and distributors to execute premium wine dinners - Elevated the apres-ski offerings by creating luxury packages for VIP reservations Employee relations and people management for a team of 9 Managers and 175+ Hourly Employees]
The Ritz-Carlton Hotel Company, L.L.C.Senior Food & Beverage Manager
Oct. 2021 - Jan. 2023Avon, Colorado, United StatesContinuously grew food & beverage revenue year-over-year: - 2022 – $21,730,318, 16.78% increase, (2021 - $18,609,282)
Employee relations and people management for a team of 6 Managers and 150 Hourly Employees
Owned the hiring and onboarding for all J1 Visa associates
Implemented standardized onboarding & training practices for the division
Absorbed the POS champion responsibilities and executed all technology changes/improvements
The Ritz-Carlton Hotel Company, L.L.C.Food And Beverage Operations Manager
Nov. 2020 - Oct. 2021Avon, Colorado, United StatesReopened Buffalos Restaurant (Winter 2020-2021) - Introduced OpenTable and reservation system to restaurant - Opened with almost all new seasonal associates - 70% retention as full-time year-round associates - Improved labor margin YOY by 12.8% for Winter Season (November-February)
Standardized cocktail costing guide for all F&B outlets
Managed 75 associates, including scheduling, labor management and seasonal offloading plans
The Ritz-Carlton Hotel Company, L.L.C.Assistant Restaurant/F&B Manager
May. 2019 - Oct. 2020Greater Denver AreaLed revenue generation committee, resulting in year-end sales of $9 million 2019)
Executed & improved holiday performance year over year (2018 vs. 2019)
- Thanksgiving: 10% revenue growth, 17% average check growth
- Valentine’s weekend: 7% revenue growth, 10% covers growth
- New Years’ Eve: 15% revenue growth, 11% average check growth
Led weekly and monthly finance meetings, including labor meeting and P&L
Managed 65 associates, including scheduling and labor management
Ensured Forbes, BSA, and AAA standards were met/exceeded
- 2019: Forbes – hotel dining score: 100% & bar/lounge service score: 89.47%
The Ritz-Carlton Hotel Company, L.L.C.In Room Dining Supervisor
May. 2018 - May. 2019Denver, ColoradoForecasted revenue on month-to-month and yearly basis
Accurately re-forecasted 2018 top-line revenue (within 5%) Managed purchasing & inventory for in-room dining and Honor Bar Program including in-room mini-bars Hired and managed 12 employees for in-room dining & Honor Bar Areas (2019 Employee Engagement Score – 85%)
Four Seasons Hotels and ResortsCatering Administrative Assistant
Jul. 2016 - May. 2018Greater Denver Area
Knoebel EventsConference Services Supervisor
Feb. 2016 - Jun. 2016Denver, Colorado
Knoebel EventsStudent Assistant Manager
May. 2015 - Mar. 2016Greater Denver Area
AIESECVice President of Incoming Exchange
Jan. 2015 - Dec. 2015Denver, CO
Knoebel EventsBanquet Server
Sep. 2014 - May. 2015Greater Denver Area
Four Seasons Hotels and ResortsBanquet Server
May. 2014 - Jul. 2016
Georgetown CupcakeFront of House
Nov. 2013 - May. 2015Georgetown, Washington DC
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