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Work Background
Itinerary Planning & Booking Director
Grupo ITMItinerary Planning & Booking Director
Jul. 2024 - Jan. 2025Cancun, MXResponsible for sales and itinerary planning for five cruise ship ports. Reengineered the berth assignment and itinerary planning processes to maximize berth occupancy and reduce response times for new requests.
Ports Director
Grupo ITMPorts Director
Jul. 2023 - Jul. 2024Puerto Plata, DRResponsible for resort operations at Taino Bay Cruise Port including: maritime and port operations, food & beverage, retail and interactive experiences. Restructured management and operations teams through empowerment, company culture change and performance based incentives. Met and exceeded overall financial and operational objectives. Successful launch of new port at Cabo Rojo.
Destination Director
Costa CanuvaDestination Director
May. 2019 - Jun. 2023Nayarit, MXResponsible for overall project operations and construction coordination. Responsible for operational and guest satisfaction results at a high end boutique hotel. Ensured environmental and municipal compliance for the project and was head of local government and community affairs.
Destination Director
Grupo ITMDestination Director
Nov. 2015 - Dec. 2018Costa Maya, MXResponsible for all resort operations at Costa Maya Cruise Port including: maritime and port operations, food & beverage, interactive experiences, tours and transportation services, retail, and adventure park operations. Met financial and customer satisfaction objectives through process reengineering and employee based management.
Commercial & Tour Director
Grupo ITMCommercial & Tour Director
Mar. 2015 - Oct. 2015Costa Maya, MXResponsible for sales & operations results accounting for half of total cruise division revenue. Doubled customer satisfaction levels and tour sales revenue. Successfully created uniquely themed interactive experiences.
Sales Director
Experiencias XcaretSales Director
Jul. 2013 - Feb. 2015Cancun, MXResponsible for sales results within the travel agency, tour operator and direct distribution channels. Sales team restructure from a traditional sales model to a key account management model. Design and implementation of two major IT initiatives: Sales & Promotion Management System and Customer Relationship Management System.
General Manager
Experiencias XcaretGeneral Manager
May. 2010 - Jul. 2013Cancun, MXResponsible for launching tour & transportation business unit, a strategic start-up commissioned to drive growth and allow for the expansion of the product portfolio. Tripled revenue and customer growth over three years while reducing costs by forty percent over the same period. Customer satisfaction levels at record high for the company.
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