NODAWAY COUNTY SERVICES FOR THE DEVELOPMENTALLY DISABLED, INC.B.I. & NCS Works Program Manager
Feb. 2021 - May. 2022Maryville, Missouri, United StatesI played a pivotal role within the agency's management team and assumed supervisory responsibilities, overseeing various tasks related to caring for individuals with developmental disabilities and their staff. I actively engaged as a community liaison, efficiently coordinating multiple aspects of individual care, community integration, skill enhancement, and employment.
I conducted QA audits on programs and services, including peer programs and services, and generated comprehensive Supervision Reports. I fostered connections between DD-related entities external to the agency and the public, collaborating closely with the Director of Development to manage stakeholder relations.
My responsibilities encompassed crafting, continuously assessing, observing, and implementing personalized programs for consumers. This approach facilitated a consultative, representative, and advocacy-based methodology when needed. I aided individuals in locating and accessing essential services and supports and offered supervision to designated divisions, which entailed training, policy development, procedure refinement, and program optimization.
I proactively sought out fresh employment opportunities and cultivated collaborative relationships within the community. I collaborated seamlessly with the Director of Development and Management Team on special projects, marketing initiatives, and recruitment strategies.
Assisting clients through career planning, job development, supported employment, personal assistance, community integration, and tailored skill development services were central to my role. I meticulously organized, scheduled, and strategized the aforementioned benefits on various time scales, prioritizing community engagement to elevate overall quality of life.
I collaborated with the HR Manager and Director of Development to effectively track performance, implement training, streamline onboarding processes, and manage related aspects.