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Work Background
TELUS Communications/HealthSenior Project Manager, AI & Digital Transformation
May. 2023Toronto, ONOne of Canada's largest telecoms and healthcare IT companies with $20B+ annual revenue, delivering wireless, internet, health, and AI solutions to millions of Canadians.
– Reduced operational turnaround time by 18-25% and improved delivery velocity by 40% across 9 partner organizations by embedding GenAI copilots, NLP pipelines, and RPA automation into workflows previously running entirely on manual effort.
– Delivered $1.5M in combined program benefit value across a $3-5M concurrent portfolio by translating technical AI capabilities into financially quantified business cases and managing 5-7 programs simultaneously through full SDLC.
– Achieved 30% ticket deflection and 90% routing accuracy for an LLM/RAG-based intelligent ticketing agent by leading end-to-end delivery across AI, data engineering, security, and compliance teams with PIPEDA and HIPAA-compliant PI data governance.
– Achieved 67% faster case resolution, 95% correct form usage, and reduced manual escalations from 92% to near zero by delivering the Frontline Sales Case Management System, cutting resolution baseline from 72 hours to approximately 24 hours.
– Maintained zero critical integration defects across all Salesforce platform releases by specifying endpoint contracts, OAuth authentication flows, and personally executing regression test suites in staging and production during off-hours windows.
– Generated $25K average revenue per client across a 50+ account portfolio, improving conversion rates by 21% and closure rates by 13%, by implementing data-driven CX strategies across operations, product, and technology teams.
QuantInstiManager, Corporate Relations & Platform Delivery
Oct. 2019 - Sep. 2021Institutional-grade algorithmic trading education and SaaS platform serving hedge funds, proprietary trading desks, and financial research institutions across 150+ countries.
– Closed and delivered fully customised enterprise programs across 4-6 integrated systems per client spanning front office, middle office, back office, order management, execution, risk, and compliance platforms, with every solution designed around client-specific financial objectives.
– Conducted pre-sales financial analysis on publicly listed prospects, identifying derivative market loss patterns from financial statements to shape bespoke proposals, directly winning competitive deals against multiple vendors through solution specificity.
– Owned full program lifecycle end-to-end: requirements gathering, planning, development coordination, UAT, go-live, and post-deployment support, producing project charters, PDDs, POCs, RAID logs, risk registers, SLAs, MOUs, UAT cases, and change adoption plans for every client engagement.
– Planned and delivered institutional trader education programs for 1 in 2 enterprise clients, coordinating teams of 8-10 across formal timelines and milestones covering algorithmic and quantitative trading strategy deployment in derivatives, equities, and crypto markets.
– Led Blueshift SaaS platform delivery to national scale as the sole B2B program owner, running sprint planning, daily stand-ups, and PI planning while coordinating A/B testing, load testing, security protocols, historical data connectivity, and UI/UX across engineering and QA teams.
– Onboarded 9 enterprise clients within 5 months and generated INR 1.8M per quarter while maintaining post-deployment KPI tracking and change adoption monitoring in partnership with each client's L&D team.
Infinity IPSBusiness Development Manager
Jul. 2017 - Oct. 2019US mortgage due-diligence and QC audit firm serving Banks, Credit Unions, and Investment Bankers on loan securitization, regulatory compliance, and non-performing asset due-diligence.
– Served as the program management bridge between operations and institutional clients, coordinating 8-9 analysts across internal and client-side teams under formal delivery timelines with weekly and daily milestone tracking across concurrent engagements.
– Managed monthly QC audit cycles across 4 concurrent client accounts under active buyback clause liability, where audit failures triggered direct financial damages to the firm, ensuring every deliverable met Fannie Mae and Freddie Mac compliance standards before client sign-off.
– Oversaw large-scale due-diligence programs on non-performing, non-QM, and delinquent loan portfolios from federal auctions, with individual engagements covering up to 14,000-25,000 loan files per cycle for credit union and institutional buyer clients.
– Produced delivery roadmaps, risk registers, mitigation plans, SLAs, NDAs, and client-facing status reports for every engagement, managing client expectations on phases and milestone delivery from initial scope through final audit sign-off.
– Generated US $280K in annual revenue by structuring compliance-driven solution delivery aligned to Fannie Mae and Freddie Mac regulatory frameworks, translating complex mortgage regulatory requirements into executable audit programs.
iSN GroupBusiness Development Executive, Financial Analysis
Aug. 2015 - Jun. 2017Financial analysis and forecasting services firm delivering quantitative modelling and M&A advisory to institutional clients including government bodies.
– Secured $7K quarterly retainer renewals and two $24K project mandates by delivering financial forecasting and M&A analytical reporting for institutional clients including the Ministry of Corporate Affairs.
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