Senior Program Manager bridging technical delivery and strategic execution across AI, Salesforce, and digital transformation in Healthcare, Telecom, and Financial Services. Authored API integration specs, PDDs, BRDs, and data flow diagrams, personally validating deployments in staging and production before authorizing go-live, leading 5-7 concurrent programs valued at $5-9M.
Embedded GenAI copilots, LLM/RAG architectures, NLP pipelines, and RPA into manual workflows enabling 18-25% TAT reduction, 40% delivery velocity improvement, and $1.5M in combined program benefit value, converting technical complexity into executive-ready, financially quantified outcomes.More...