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Work Background
BanamexCross Disciplinary Control Group Manager (SVP)
Mar. 2022Mexico City, Mexico• Coordinate Issue Management (IM) activities in Operations and Technology (O&T) area. Approximately 1200 issues. • Establish partnership with Issue Management Officers (IMOs) Heads and respective Team members to oversight IM activities. • Facilitate IM conflict resolution in O&T areas and foster a result driven approach. • Ensure Issue Management Policy, Standard and Procedure are appropriately applied in O&T Cluster. • Present Issue Management related topics in bi-weekly Risk and Control Sessions with COO. • Keep track and proactively act to maintain Issue Management KPIs in green. • Acting as Project Manager backup to the divestiture Mexico O&T Business Risk and Control projects. • Assure execution and completeness of Operations Director - COO`s Consent Order Regulatory Business Critical Milestone (RBCM). • Challenge, validate and register data concern’s themes.
BanamexSenior Vice President | Issue Management Coordination Head
Mar. 2022 - Mar. 2026Mexico City, MexicoOperations & Technology Risk and Controls • Led the issue management agenda within Operations & Technology, overseeing approximately 1,200 issues in highly complex and operationally critical environments.
• Defined and executed risk mitigation strategies together with Issue Owners, promoting alignment between business, technology, and governance areas, focusing on operational continuity and regulatory compliance.
• Conducted executive risk assessments, including Risk Appetite Assessment, RCSA, operational losses, and critical event analysis, supporting strategic decision-making and preventing regulatory exposure.
• Managed internal and external audit activities, including preparation of business areas, evidence validation, technical discussions, and definition of corrective action plans.
• Responsible for ensuring the execution of critical regulatory milestones related to Consent Orders, maintaining compliance with institutional requirements within highly regulated environments.
• Participated in strategic initiatives, including divestiture processes, focusing on risk management, controls, and operational continuity.
• Partnered closely with executive leadership in prioritizing and making decisions regarding critical risks, balancing risk mitigation, business objectives, and operational sustainability under high regulatory pressure.
Swiss Re Corporate SolutionsVice President | Internal Control Leader
Sep. 2021 - Feb. 2022Mexico City, Mexico• Led internal controls and operational risk management activities, reporting directly to the LatAm Chief Risk Officer and interacting with regional executive leadership.
• Developed and presented executive reports to the Audit Committee and Board of Directors, supporting strategic decisions related to risk and governance.
• Coordinated corporate governance assessments involving multiple business areas, consolidating evidence and strengthening organizational maturity in internal controls.
• Structured and executed independent control testing activities, evaluating effectiveness and promoting continuous improvement in critical processes.
• Managed regulatory demands, including interaction with supervisory authorities and monitoring corrective action plans for compliance purposes.
• Worked closely with regional leadership in defining governance and risk priorities, aligning internal controls, regulatory requirements, and strategic objectives within multinational environments.
Swiss Re Corporate SolutionsVice President | Senior Risk Manager
Jun. 2017 - Aug. 2021São Paulo, Brazil• Led the implementation and enhancement of the Enterprise Risk Management (ERM) framework, aligned with SUSEP regulatory requirements and global guidelines, significantly increasing organizational risk management maturity.
• Developed risk policies, guidelines, and Key Risk Indicators (KRI), preparing executive reports and presenting results to strategic committees.
• Conducted risk assessments and control testing activities across critical processes, ensuring effectiveness of mitigation mechanisms and adherence to best practices.
• Managed operational risks and loss events through scenario analysis, vulnerability identification, and development of preventive and corrective strategies.
• Promoted risk culture dissemination through corporate training programs, strengthening business engagement and organizational governance.
• Acted as a transformation agent in the evolution of the organization’s risk culture, fostering integration between business and governance functions and reinforcing the strategic role of risk management in decision-making.
Zurich InsuranceRisk Management Supervisor
Sep. 2011 - Sep. 2016São Paulo, Brazil• Coordinated risk management, internal controls, and business continuity activities across strategic and operational processes.
• Implemented internal control frameworks covering processes and subprocesses, identifying risks, defining controls, and strengthening corporate governance.
• Participated in SOX implementation initiatives across Latin America, evaluating processes, identifying relevant risks, and recommending improvements to mitigate exposure.
• Conducted risk assessments for strategic and operational projects, supporting decision-making and monitoring mitigation plans.
• Managed loss events and scenario analysis activities, evaluating impacts and defining strategies for risk reduction.
IT Consulting CompaniesPrevious Experience in Technology
Jan. 2004 - Aug. 2011São Paulo, Brazil• Career progression within technology environments, working in systems development and technical leadership roles using agile methodologies across corporate and multinational projects. This experience established the strong technical foundation that currently supports the integration of risk, operations, and technology in highly complex environments.
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