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Work Background
UberExecutive Assistant Business Partner II
Dec. 2021Chicago, ILI provide high-level, proactive administrative support to senior leaders by managing complex calendars across multiple time zones, prioritizing engagements, and ensuring seamless day-to-day operations. I manage intricate calendars using Google Calendar, vetting, prioritizing, and recommending meeting requests to align with business needs. I navigate the dynamics of both remote support and in-office logistics, including complex conference room setups. I also plan and execute events such as team meetings, all-hands and summits. My role includes coordinating domestic and international travel, managing expense reports, and handling logistics. Additionally, I provide input on team morale budgets and review expense reports for accuracy and alignment. I bring structure, foresight, and reliability to every aspect of executive support—allowing leaders to focus on strategy, execution, and impact.
ARCHITECT Philanthropic CollectiveProject Manager
Oct. 2021 - Apr. 2022
Northwestern MedicineExecutive Assistant to Vice President, Quality
Jan. 2020 - Oct. 2021Chicago, IllinoisDetailed-oriented and resourceful Executive Assistant with extensive experience supporting C-suite leaders, including the Vice President of Quality and a team of 14+ Directors. Was adept at managing complex calendars (Outlook), coordinating high-level meetings, and executing special projects with precision and discretion. Served as a trusted liaison across departments and with external stakeholders, known for building strong, collaborative relationships that enhanced communication and efficiency. Skilled in identifying process improvements and streamlining operations to support executive and team productivity. Prepared expense reports, drafted and edited internal communications, generated reports, and developed presentations. Managed office operations, scheduled conference calls, and resolved day-to-day facility issues with minimal disruption. Thrived in high-pressure environments. Recognized as a proactive problem-solver, clear communicator, and steady presence who anticipated needs and delivered results with professionalism and care.
Northwestern MedicineExecutive Assistant to Vice President, Engagement
Aug. 2018 - Jan. 2020Chicago, IL• Provided comprehensive support to the Vice President of Employee, Patient, and Physician Engagement. • Supported the transition of project teams from Press Ganey to Medallia surveying software system wide across all Northwestern Medicine locations. • Coordinated communication and logistics to ensure seamless implementation of new software solutions.
Council on Aging (COA)Aetna MyCare Ohio Program Assistant
Jun. 2015 - Jul. 2018Provided comprehensive administrative and technical support to a department of 50+ employees, ensuring seamless daily operations. Managed the Program Manager’s calendar, coordinating complex scheduling for both internal and external meetings. Maintained and updated departmental content on the SharePoint site to ensure accurate and accessible information. Oversaw user access to Case Management software, ensuring appropriate permissions and system integrity. Served as a primary point of contact between the health plan (Aetna) and the Council on Aging Program Manager, facilitating clear communication and efficient collaboration. Planned and coordinated training sessions for Care Managers and support staff to maintain regulatory compliance. Developed and managed multiple reports to monitor departmental trends, inform decision-making, and support strategic planning. Tracked employee performance on a monthly basis, aligned with Major Work Objectives (MWOs) set by the Council on Aging.
Unity Financial Life Insurance CompanyClient Services Specialist
Apr. 2012 - May. 2015Delivered high-quality customer service to policyholders via telephone, providing expert support on beneficiary changes, duplicate policy requests, loan inquiries, and premium payment processing. Generated and analyzed payment histories, regularly reporting key updates to the Vice President of Operations on a weekly basis. Oversaw the monthly management and tracking of premium payments for large blocks of new business, ensuring accuracy and timely reconciliation. Maintained ownership of critical reporting processes, including the weekly suspense report, early payoff report, and reinstated policy report. Recognized for strong performance and promoted to Client Services Specialist in June 2014, following success in the Agency Administrator role.
CoActionNutrition Program Assistant
Aug. 2010 - Mar. 2012Provided administrative support to the Nutrition Program Services team, including the preparation and processing of routine correspondence, office forms, and program-related documentation. Served as Site Manager coverage and conducted ongoing monitoring for all NWICA-managed locations to ensure compliance and service continuity. Coordinated daily support for community-based service teams, ensuring timely and accurate integrated program reporting. Contributed to the planning and execution of community events, including the development of activity calendars, senior menus, and oversight of efficient food delivery logistics. Delivered training to multiple community partners and internal staff on Nutrition Program procedures and software systems, enhancing program consistency and knowledge sharing. Managed monthly billing issues with community partners, working to resolve discrepancies and ensure timely payments. Acted as the primary problem-solver for technical concerns, offering responsive and effective solutions to minimize disruptions and maintain service excellence.
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