Fortec MedicalTechnical Operations Specialist
Mar. 2009• Interacted with customers daily as first point of contact to resolve network and hardware issues — including
Wi-Fi connectivity, software errors, and device configuration — across 2–3 service jobs per day.
• Responded to operational incidents by troubleshooting and resolving hardware failures, software system
errors, and device setup issues, escalating complex cases to senior technicians within change control
guidelines.
• Developed and maintained 5–6 technical documents covering equipment setup procedures, safety and
compliance standards, and troubleshooting steps — supporting end-user training and knowledge base
development.
• Supported 19+ weekly service requests covering equipment installation, maintenance, and on-call
incident response, including rack-level hardware setup across medical environments.