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Work Background
NexthinkSenior Customer Success Manager
Feb. 2025New York City Metropolitan Area
FOSSASenior Customer Success Manager
Mar. 2022 - Nov. 2024New York, United States* Managed a $4.5M book of business (mix of strategic Enterprise and Mid-Market accounts) and improved Net Revenue Retention from 65% to 80% over a period of 18 months * Accelerated product adoption through proactive onboarding, collaborating closely with customer and internal stakeholders and improving time to first value by 50% (avg 6 months to 90 days) * Served as the Voice of the Customer, balancing customer needs with engineering team capabilities to deliver positive outcomes in alignment with the product vision and roadmap * Developed strong relationships with customers' business and engineering leadership, including CISO, DevSecOps, and Legal / Compliance in support of their Open Source governance programs
ekoPlatform Partnerships, Business Development
Feb. 2020 - Mar. 2022New York City Metropolitan Area* Supported the $200M Walmart / eko joint venture through technical and business discovery engagement, both initial onboarding and for specific projects and campaigns * Enabled Walmart's interactive video campaigns, boosting customer conversion by 25% * Led client and partner outreach and onboarding efforts * Provided technical guidance and revised documentation
TripleLiftSenior Partner Solutions Engineer
Jun. 2019 - Mar. 2020New York City, NY* Pre and post integration support for Triplelift's demand side partners * Scripting automated jobs to maintain liquidity within TL ad exchange * Development of dashboards to assist Partner Managers with publisher performance analysis * Writing documentation in Confluence Wiki and structuring team space to enhance discovery
Dow JonesCustomer Solutions Engineer
Oct. 2017 - Jun. 2019New York City, NY* Served as a trusted pre- and post- Sales resource for Dow Jones' DNA (Data as a Service) platform, assisting Enterprise clients with onboarding and consultancy, including standardized and custom documentation and scripted utilities * Worked closely with dedicated resources from the Google Cloud Platform team to drive product and business development through delivery on customer requirements * Emphasis on client relationship management (primarily Financial and GRC customerer) and technical problem-solving
Dalet FlexSenior Sales Engineer
Nov. 2016 - Aug. 2017New York City, New York• Led technical and business discovery with Ooyala's media customers and partners.
• Developed and delivered software demos, proof of concept, and solution designs.
• Onboarded enterprise customers in the video streaming, professional sports, and news media spaces.
Scripps Networks InteractiveSolutions Engineer
Jun. 2015 - Oct. 2016New York City, New YorkIn my role as Solutions Engineer, I work closely with publishers to enable them to deliver our content to their audiences on a variety of Web platforms. When there's a tricky requirement to be met, I find creative technical solutions to meet the business goals of the publishers and of Scripps Networks alike.
BunchballSales Engineer
Apr. 2014 - Jun. 2015New York CIty, NYBunchball combines behavioral economics, big data, and gamification to inspire loyalty that lasts. We empower businesses to motivate, engage, and generate true loyalty among customers, partners and employees. As Sales Engineer, I presented Bunchball's digital motivation platform to prospective Enterprise clients, building fully customized demos utilizing the Nitro services API. I was also responsible for helping qualify prospects for technical and business fit as well as responding to RFPs, answering technical objections, and enabling the Sales team to sell more deeply into existing client organizations.
SenchaSales Engineer (Eastern)
Feb. 2013 - Feb. 2014New York City, NY* Provided technical enablement to the Sencha Sales team at every stage of the Enterprise sales cycle - discovery, demos, IA, post-sales support escalation, etc.
* Helped close major Enterprise deals to achieve targets for the Eastern team
* Assisted potential and current clients in building application prototypes in Ext JS and Sencha Touch
* Conducted online and onsite product demos and Q&A sessions
* Worked with Sencha partners on business development initiatives
ElcomLead Sales Engineer (North America)
Jul. 2011 - Dec. 2013New York City, NY* Developed and presented pre-sales demo sites for mid-market clients
* Developed custom plugins in HTML, JavaScript, and C#
* Provided Business Analysis and IA services to new customers and partners
* Wrote RFP responses
* Provided first-level support to NA clients
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