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Work Background
Mapan - PT RumaCOO
Mar. 2022 - Mar. 2024Jakarta, Indonesia• Led the Operations department across the Supply Chain, Customer Service, and Technology (Software Engineering) and managed commercials and performance of suppliers, logistics partners, and SaaS providers. • Formulated new operating model to reduce supply chain cost, deployed chatbot for customer service automation to improve experience, and optimized IT workload to save cloud infra spending. • Participated in fundraising and M&A effort by reaching out to and engaging with potential investors while maintaining relationships with shareholders and exploring synergies with their portfolio entities.
Amazon Web Services (AWS)Commercial Operations Manager, Indonesia & Vietnam
Jul. 2020 - Feb. 2022Jakarta, Indonesia• Reported to ASEAN Head of Strategy and Operations with dotted lines to Country General Managers to lead country cadences (3-year strategy, annual plan, quarterly review, monthly forecast) for Indonesia and Vietnam. • Operationalized in-country sales review mechanism, cross country-segment-service campaign mechanism, and training investment review mechanism, ensuring sales attainment in meeting targets. • Program-managed the pre-launch commercial initiatives for AWS Jakarta Region across functional teams in Indonesia with regional and global teams towards successful launch in December 2021.
ZebraXHead of Business
Apr. 2019 - Jun. 2020Greater Jakarta Area, Indonesia• Worked alongside the CEO in setting-up the company and formulating its vision and mission, strategic objectives, operating model, organization structure, business plan, and product roadmap. • Led Business Development and Product teams with to pilot value-driven digital transformation projects to fund development towards successful launch and commercialization of IIoT and Advanced Analytics products. • Initiated partnership with startups and corporations with industry 4.0 capabilities to collaborate in go-to-market and solutioning for improved productivity, efficiency, and sustainability.
Go-PaySenior Vice President, CEO Office
Jan. 2018 - Mar. 2019Greater Jakarta Area, Indonesia• Head of Process Improvement for Go-Pay Group as part of CEO Office; aligned post-merger operating model, e.g., partnership in Business Development, merchant management in Sales, and disbursement in Operations. • Head of Human Resources for Go-Pay; setup and led human resources functions, i.e., HR strategy & policy, organization design, manpower planning, talent acquisition, and HR operations. • Head of Supply Chain for Mapan (Go-Pay subsidiary in social commerce and financing); led operations function, i.e., supply demand planning, sourcing, inventory management, warehouse management.
A.T. KearneyManager, Strategy & Transformation
Jul. 2017 - Dec. 2017Greater Jakarta Area, Indonesia• Led strategy development for an Indonesian telco group, including ICT B2B operating model design, MSME go-to-market strategy, product governance, service innovation & delivery model • Led capability and resource assessment and business processes and system architecture design for digital sales transformation of an Indonesian mobile operator • Delivered country situational analysis and global benchmarking to identify key success factors of different regulatory environment and commercial regimes for a state-owned oil & gas company
A.T. KearneyAssociate, Strategy & Transformation
Nov. 2015 - Jun. 2017Greater Jakarta Area, Indonesia• Delivered implementation design of multi-year corporate transformation towards customer-centric operating model for an Indonesian telco group • Established PMO and performance management process for strategic initiatives implementation of an Australian-Japanese steel manufacturer • Performed due diligence to validate market attractiveness and assess potential partners to enter Indonesian food & beverage sector for a global top 10 dairy company
Lazada GroupVice President, Marketplace Operation
Jan. 2015 - Oct. 2015Greater Jakarta Area, Indonesia• Setup organization, processes, and system to manage marketplace operational; establishing operation analytics, operation excellence, seller support, and seller experience (growing team by 4x) • Scale-up operational capabilities to be able to manage the high growth of marketplace merchant population (133% new active sellers), and marketplace sales order volume (90% increase) • Sustained operational KPI improvements to reduce average end-to-end marketplace fulfillment lead time by 50%, resulting to continuing increase of customer net promoter score by 10%
AccentureManager, Management Consulting
Mar. 2011 - Dec. 2013Jakarta, Indonesia• Developed business opportunities for consulting engagement in the operations business domain for the resources industry in Indonesia. • Managed management consulting delivery team in capital project, core operation, asset maintenance, and supply chain functions for major energy, mining and utility clients. • Provided subject matter expertise to technology consulting delivery team in business process analysis and design for SAP, Oracle, and Microsoft solution implementations.
AccentureConsultant, Management Consulting
Sep. 2008 - Feb. 2011Tembagapura, Indonesia• Performed diagnostics on productivity improvement, cost reduction and capital optimization for a copper & gold mining company in Indonesia and a diversified mining company in India. • Developed operational excellence implementation plan and led execution of improvement initiatives covering process, people and technology dimensions. • Implemented change management across clients’ organization to ensure awareness, understanding, acceptance and commitment towards improvement agenda.
AccentureAnalyst, Technology Consulting
Aug. 2007 - Aug. 2008Tembagapura, Indonesia• Built financial model for business case development to assess and prioritize improvement opportunities as part of continuous improvement road mapping. • Measured performance and analyzed business processes as part of assessment for several improvement programs in an engagement with a global mining client. • Designed, tested, and deployed operational procedures, system functionalities, and organizational roles & responsibilities as well as control process to ensure sustainability.
ConocoPhillipsAnalyst, Business Apprenticeship Program
May. 2006 - Jul. 2007Jakarta, Indonesia• Managed material catalogue and inventory setting and analyzed data to support daily operations during assignment in Supply Chain Management department. • Analyzed business requirement and developed technical design for SAP MM system solutions during assignment in Information Services department. • Performed internal control audit in the area of Materials Management and Procurement as part annual SOX compliance audit during assignment in Finance and Accounting department.
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