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Work Background
Office Administrator
Landscape FormsOffice Administrator
Aug. 2021Kalamazoo, Michigan, United States
Planning and Improvement Analyst
Western Michigan University Homer Stryker M.D. School of MedicinePlanning and Improvement Analyst
Sep. 2019 - Jul. 2021Kalamazoo, Michigan Area
Manager, Office of the Dean
Western Michigan University Homer Stryker, M.D. School of MedicineManager, Office of the Dean
Apr. 2016 - Sep. 2019Kalamazoo, Michigan Area
Executive Assistant to the Dean
Western Michigan University Homer Stryker, M.D. School of MedicineExecutive Assistant to the Dean
Apr. 2015 - Mar. 2016Kalamazoo, MI
Brand Manager for Marvel Universe LIVE!
Feld EntertainmentBrand Manager for Marvel Universe LIVE!
Feb. 2014 - Nov. 2014Palmetto, FL
Assistant Brand Manager, Ringling Bros. and Barnum & Bailey
Feld EntertainmentAssistant Brand Manager, Ringling Bros. and Barnum & Bailey
Sep. 2011 - Feb. 2014Tysons Corner, VA
Project Coordinator
Feld EntertainmentProject Coordinator
Apr. 2010 - Sep. 2011Tysons Corner, VA
Director of Marketing
Trinity Senior Living CommunitiesDirector of Marketing
Feb. 2009 - Oct. 2009Responsible for daily operations and oversight as well as reaching monthly sales goals and developing community awareness. Created a new level of expectation of service from staff, laid foundation for change in community culture, elevated staff's awareness of and response to customers. Developed solid relationships by conducting tours, maintaining Reps database, initiating follow up, and closing sales. Organized successful events and promotions to generate community awareness.
Office Manager & Marketing Assistant
Trinity Senior Living CommunitiesOffice Manager & Marketing Assistant
Aug. 2006 - Jan. 2009Worked with Director of Marketing on reaching sales goals by conducting tours, planning and coordinating events, and participating in community outreach. Acted as internal liaison coordinating resident needs with appropriate staff, regularly educated staff on importance of customer service and hospitality. Supported Administrator by managing accounts payable, accounts receivable, vendor relations, employee files, and resident files. Developed reception desk into a customer service and resource center for residents. Sunrise Senior Living
Administrative Assistant
Sunrise Senior LivingAdministrative Assistant
Feb. 2005 - Mar. 2006Supported Executive Director and management team with excellent service standards. Maintained personnel files using PeopleSoft and payroll using Kronos. Internal liaison for accounts payable and receivable, responsible for vendor relations. Tracked employee training, maintained necessary compliance records, managed employee benefits and workers compensation claims. Supervised reception desk and conducted customer service training for staff.
Receptionist
Sunrise Senior LivingReceptionist
Jul. 2004 - Jan. 2005Answered multi-line telephone system, sorted/distributed mail, ordered office supplies, supported administrative staff as needed. Responsible for keeping lines of communication open between staff, directing the traffic of the building, and cultivating a warm, pleasant, and helpful environment for visitors.
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