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Work Background
SortlySenior Product Manager (Core Experience)
May. 2022 - Feb. 2024RemoteLed strategic product roadmapping initiatives, aligning with organizational objectives and AI-driven insights to drive sustained growth. Conducted in-depth market research, incorporating AI models to analyze user behavior, which informed the development of a new alert module and enhanced inventory management features.
* Spearheaded the design and orchestration of customized reports, leveraging ML algorithms to tailor insights based on user needs, increasing adoption by 78% among enterprise users.
* Introduced predictive analytics using AI to forecast inventory needs, resulting in a 42% improvement in inventory efficiency and reduced operational costs.
* Collaborated with engineers to implement machine learning models for optimizing onboarding processes and streamlining the user journey.
* Executed quarterly enhancements, utilizing data- driven models to identify areas of improvement in UI/ UX, leading to a 7% increase in NPS scores.
Lotus AnalyticsSenior Product and Strategy Manager
Aug. 2020 - Jun. 2021RemoteLed cross-functional teams in developing innovative solutions for the telecommunications, healthcare, and retail sectors, focusing on enhancing operational efficiency, customer experiences, and driving business growth.
* Championed the development of a point-of-sale system for the telecommunications sector, increasing checkout speed by 40% and improving user experience.
* Implemented CRM and scheduling systems, resolving operational bottlenecks and boosting customer satisfaction by 25%.
* Collaborated with data scientists to design machine learning algorithms, optimizing product features and creating predictive models for market trends, securing a competitive advantage.
* Developed and executed product roadmaps, leveraging data-driven insights and market analysis to prioritize features and align with client goals.
* Ensured seamless integration of solutions across systems, achieving scalable and sustainable operations for clients in diverse industries.
FaneraCo-Founder and Product Director
Feb. 2019 - Jun. 2022RemoteDirected the development of our sports-tech social media platform, enhancing user engagement through features like live score predictions, personalized content delivery, and gamification. Successfully grew the platform to over 500,000 users ahead of the 2022 World Cup, leveraging data-driven insights to optimize the user experience and boost conversion rates.
* Introduced user-generated score predictions, increasing user interaction by 30%, and implemented personalized content recommendations using machine learning models to analyze fan preferences.
* Applied AI and machine learning to analyze fan behavior and engagement metrics, enabling targeted marketing campaigns and improving ROI.
* Designed and implemented AI-driven content moderation tools, reducing manual effort while maintaining high-quality user experiences.
* Spearheaded the shift to Web3 technology, transforming gamification features and introducing a digital in-app currency with tangible utility.
* Collaborated with cross-functional teams to define product roadmaps, prioritize features, and ensure on-time delivery.
B2B SoftProduct Manager
Jan. 2016 - Dec. 2019RemoteLed the development and enhancement of point-of-sale solutions for major telecom clients, including Metro by T-Mobile and Boost Mobile, driving customer experience improvements and operational efficiency across retail locations.
* Directed cross-functional teams through the entire product lifecycle, from ideation to implementation, delivering new features and product enhancements aligned with client needs.
* Played a pivotal role in developing and launching customized product solutions for large telecom retailers, securing a critical RFP for Boost Mobile that resulted in the nationwide adoption of the software.
* Enhanced checkout processes, reducing human errors and increasing transaction speed and accuracy, leading to higher customer turnover and revenue growth for retail clients.
* Collaborated with development, sales, and marketing teams to ensure product launches met market demands and exceeded client expectations, facilitating smooth implementation across diverse retail environments.
* Leveraged competitive analysis and user feedback to guide product roadmap development, ensuring solutions remained innovative and competitive.
B2B SoftSales Engineer
Jan. 2015 - Dec. 2019New York, United StatesI played a key role in market research endeavors, contributing to metrics and requirements development while also managing associated risks effectively. Through thorough environmental assessments and the implementation of successful strategic initiatives, I identified lucrative sales opportunities and contributed to our overall success in the market. Key Achievements:
• Offered actionable recommendations for product refinement based on comprehensive customer feedback analysis.
• Participated in trade shows and seminars to bolster product promotion efforts and remain abreast of industry advancements.
• Secured customer acceptance through compelling demonstrations of cost reductions and operational enhancements.
• Delivered pre-sales and post-sales technical support, fostering robust communication channels between sales specialists and technical teams.
Penn Mobile LLC - MetroPCS authorized dealerDirector of Operations
Jan. 2013 - Dec. 2015WIllingboro NJLead the growth the business from 5 stores in one market to 30 stores in 5 markets across the East coast. • Provided Sales and Operations training for market managers. • Created a strategic long-term expansion plan into new markets throughout the east coast. • Developed strategies by studying financial opportunities in the telecommunications industry based on demographic representation in various geographical locations. • Reviewed budget and set goals for staff periodically.
KarazFounder
Feb. 2012 - Jun. 2015Houston, Texas, United StatesKaraz was an online platform introducing Sexual Health to a Middle Eastern Audience in the MENA region. The platform was created to provide accredited articles about Sexual Health and Intimacy to help combat the taboo. The platform included a wide range of articles, an e-shop providing halal products as well as a live one-on-one consultation with professionals.
Penn Mobile LLC - MetroPCS authorized dealerFinance and Operations Manager
Jan. 2012 - Dec. 2013Willingboro NJ• Increased the sales and profits by 40%, developing a budget for 5 stores.
• Oversee overall financial management, planning, systems and controls.
• Play a significant role in long-term planning, including an expansion plan by improving the B2B operational system, processes and policies.
• Organization of fiscal documents, including tabulation of payroll/commission.
• Supervise and coach store manager and employees on a bi-weekly basis.
AmideastCisco Entrepreneur Institute Program Manager
Jan. 2010 - Dec. 2012• Developed and Implemented an Implementation Plan for the program through the West Bank
• Promoted and marketed the Institute Workshops throughout the universities
• Identified and organized potential entrepreneur support community members
• Evaluated each workshop and created an improvement plan to keep content and delivery fresh
• Hired and coordinated Facilitators and Workshop Advisors
•. Acted as the liaison to the Cisco Entrepreneur Institute team with Cisco Technologies
AMIDEASTMonitoring & Evaluation Officer
Jan. 2009 - Dec. 2010• Conducted surveys and evaluation of the schools involved with the MSN program
• Interviewed principals, teachers, and coordinators involved in the program to better assess the productivity of the program
• Prepared reports based on the findings of the surveys and interviews, • Prepared the quarterly report as well as proposals, and school, teacher, and principal profiles
• Performed assessments with students across 56 schools
• Evaluated the program’s key performance indicators and offered suggestions on how to improve the program based on feedback gathered.
Dunia FinanceSales Manager
Jan. 2008 - Dec. 2009Abu Dhabi, United Arab Emirates• Hired and trained a team of Sales and Business Development Specialist for the sale of insurance, investment products, and mutual funds launched in Abu Dhabi,
• Managed a team of 12 Sales Representatives, Senior Sales Representatives and Business Development Managers • Oversaw merchant alliances with various companies by dealing directly with the marketing managers, and promoted our products • Met with individuals in the mass affluent segment, and presented a financial plan modified to fit each individual customer
• Created daily, weekly and monthly sales trackers and monitored the key performance indicators for the sales team
Al Sharhan Stock CenterFinancial Analyst/Assistant Broker
Jan. 2007 - Dec. 2008• Monitored the movement of the Dubai Financial Market and the Abu Dhabi Securities Market and analyzed the patterns and forecasted the trajectory of the market
• Researched and analyzed the local industries and companies
• Maintained strong client relations and outreach
• Acted as representative between our firm and the Dubai Financial Market.
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