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Work Background
CiscoEngineering Program Manager
Jun. 2022Washington DC-Baltimore Area
CiscoProgram Manager, Threat Intelligence Group (Talos)
Nov. 2015 - Jun. 2022Washington DC-Baltimore AreaServed as a Threat Intelligence Program Manager primarily handling emerging security vulnerabilities discovered by Threat Intelligence team (Talos), one of the most trusted providers of cutting-edge security research within the industry. This program involved managing highly confidential information prior to public disclosure. Provided additional project management activities such as scheduling, resource management, and monitoring and controlling overall implementation fulfilled through Operations, Data Research Groups, and IT Support.
Key Achievements:
• Created and implemented vulnerability tracking process where no structure existed prior.
• Improved vulnerability reporting turnaround time by 150% • Conducted presentations at world-renowned Cyber security conference (Black Hat)
• Delivered over 12+ large complex projects between 2017-2020 with overlap amongst projects and cross-functional teams where deadlines were completed in a timely manner. Bridged communication in various instances where none existed prior
• Contributed and implemented ideas for web development/web page
OracleProject Manager II
Jan. 2013 - Oct. 2015Washington DC-Baltimore AreaServed as Senior Project Consultant responsible for managing the implementation process for new and existing customers with contracts for POS systems (Micros). Reviewed intricate details of contracts ensuring products and services requested were delivered to meet customer expectations.
Key Achievements
• Championed efforts to foster and improve customer relationships. Established monthly account review with a particular customer that overall expanded the relationship and gained additional trust in using systems in their future locations. This retained over $100k in projected sales revenue. This led me to work on projects with the top performing Sales Executives handling major accounts.
• Shaped project tracking where none existed prior to ensure constant monitoring and reporting of project deliverables.
• Initiated coordination amongst Sales Executives to meet prior to final contract negotiation. This was administered as part of the process for all Project Consultants.
• Managed an average of 50 accounts simultaneously consisting of new and existing customers.
VerizonProject Specialist
Oct. 2006 - Jul. 2011Washington DC-Baltimore Area• Managed the communication for District sales objectives and provided sales support to 400+ Sales Consultants, 5 Consumer Call Centers, and 20+ Sales Team Leaders.
• Review and execute sales orders and contracts for small business customers
• Allocated monthly budget for Sales Team Leaders and Centers of 100,000-250,000K • Conducted expense reports, travel arrangements, and vouchers
• Lead and managed a Regional sales measurement team of 6 Sales Measurement Analysts, 2 Sales Support Consultants, and 2 Technical Support staff. Served as Interim Revenue Specialist to review budget, ensure delegation of reports, responsibilities, and serve as point of contact for confidential materials for Executives including Vice President and Directors.
• Serve as liaison to the Marketing organization to market ticket allocations while tracking and reporting for the Verizon Center events utilized as sales incentives. Contributed to an overall 200% attainment in the Return on Investments from events.
• Act as interface with the Regional Incentive Consumer marketing team providing investigations for unidentified sales reporting resulting in improved sales achievement as well as feedback on national sales spurts. Investigated and managed budget on rewards program as well as handled any account payout discrepancies.
• Conduct ad-hoc reporting and sales analysis to provide awareness to attainment of goals and objectives.
VerizonRegional Sales Consultant
Feb. 2004 - Oct. 2006Washington DC-Baltimore Area
VerizonSales Representative
May. 1998 - Feb. 2004Washington DC-Baltimore Area
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