Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
American ExpressCustomer Care Professional
Aug. 2021
Department of Family and Children’s ServicesCase Manager
Jul. 2019 - Apr. 2021Lawrenceville, Georgia, United StatesFollowed guidelines when reviewing applicant data to determine eligibility for financial assistance.
Reviewed applications for various aid programs and determined which individuals met the eligibility requirements. Kept up with benefits claim processing, claims principles, medical terminology and procedures, and HIPAA rules. Adjustments, premiums, and refunds were all calculated by me.
Processed medical claims and paid or denied them based on established claims processing criteria.
Athens Area Homeless ShelterNight Staff
Jun. 2015 - Apr. 2021Athens, Georgia AreaConferred with other managers to identify trends and key group interests and concerns and to provide advice on business decisions.
Monitored visitors' activities in order to ensure compliance with establishment and tour regulations and safety practices.
Performed room checks as well as enforcing daily chores if needed
Documented any and all domestic occurrences daily.
The Univerisity ofEnrollment Counselor
Jan. 2008 - Oct. 2008Directed and coordinated trouble-clearing activities.
* Contacted subscribers to investigate reported troubles.
* Answered trouble and service calls of electricity customers.
* Notified customers of malfunctioning appliances and advised customers to call
electrician.
* Advised prospective students on selection of courses based on their education and
vocational objectives.
* Compiled registration information.Quoted fees and explained courses offered by
school.Contacted prospects.
The Hartford InsuranceCustomer Service Representative
Feb. 2006 - Oct. 2007Reviewed claims for completeness.
* Executed daily operations of processing: workers compensation, automotive, and
liability claims.
* Received and average of 200 high volume calls
Cardinal DistributionCustomer Service Representative
Sep. 2000 - Aug. 2001* Followed up with customers and other company personnel to obtain facts regarding
customer complaints.
* Recommended to supervisor improvements in product, and billing methods in order to
prevent future complaints.
Travelers InsuranceCustomer Service Representative
Jun. 1998 - May. 1999* Successfully handled high volume inbound calls. * Followed up with a random sample of customers to ensure that complaint was
satisfactorily resolved
Intch is a Professional Networking App for the Future of WorkSee more people like Zakia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500206 people
39
CEO @ Papillon
15
Production Assistant
16
Program Manager @ DISH Network
134156 people
39
CEO @ Papillon
15
Consultant for construction project management and construction company turnaround. @ Self Employed
31
VicePresident @ ZhenFund