Michael Mattson has 15 years of expertise in transforming customer-centric strategies and driving measurable results. With a proven track record at USPS and Travelers, Michael has consistently elevated customer satisfaction through his innovative problem-solving, team empowerment, and continuous improvement mindset. Michael is a customer experience visionary and is currently a Mgr. Experience Management at Travelers Insurance. In his role, he’s laser-focused on humanizing interactions to cultivate unshakable loyalty. Drawing from his entrepreneurial roots as a successful business owner and photographer, his superpower lies in giving customers a voice by viewing experiences through their unique lens. This perspective allows him to hone product requirements and shape innovative strategies that foster trust.
A forward-thinking leader committed to challenging the status quo, Michael brings over 9 years of experience optimizing the entire customer journey. His cross-functional expertise spans Lean Six Sigma, project management, servant leadership, and developing emotional connections that inspire devotion. At Travelers, he leverages this comprehensive skillset along with an entrepreneurial and artistic mindset to elevate auto insurance customer experiences through true empathy and customer-centric product development. As the Northeast Chapter President for CCAIA, he collaborates with industry leaders to responsibly integrate AI in customer service. A compassionate leader, Michael believes tapping into the voice of the customer and seeing through their eyes is key to delivering exceptional experiences and a customer-obsessed culture. He transforms real-world feedback into sustainable solutions remedying process failures at the root level.More...
Joseph Coray
Chief Underwriting Officer@Berkley Small Business Solutions
Verified
I am pursuing a leadership role in social service, risk management, higher education, or business development, pastoral ministry, or social justice, which engages and applies my authentic leadership and innovation skills after 37 years in Commercial Insurance.
I have a Ed.D, Executive Doctor of Education, in Organizational Leadership and Innovation, received May 2025.More...
Steven Estroff
CEO@ASE Business Consulting
Verified
Steven Estroff is an accomplished business leader serving as the Chief Executive Officer at ASE Business Consulting Company. With an impressive professional background, he specializes in business strategy, management, and growth consulting. His leadership at ASE Business Consulting has led to the company's success and recognition as a leading business consultancy firm. Steven's extensive industry knowledge and strategic decision-making skills have made him a respected figure in the business consulting field. Prior to his role at ASE, he held significant positions in several prestigious firms, where he honessed his skills in strategic planning, team management, and business development. Steven is known for his ability to drive profitability and efficiency, making him an invaluable asset to any organization.More...