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Work Background
Nirvana LifeGuest Service Agent
Jul. 2025Badung Regency, Bali, Indonesia• Provide welcoming, professional front-of-house service for members, guests, and visitors in a dynamic wellness and social club environment focused on holistic health and community. • Manage front desk operations, including guest check-ins, bookings for classes, sessions, and facility access. • Assist with membership support, including new member onboarding, renewals, payment processing, inquiries, and account updates. • Resolve guest concerns and requests with empathy and professionalism, ensuring a consistently positive experience. • Maintain accurate logs, guest records, reservations, and point-of-sale transactions. • Support daily operations in a fast-paced, multi-amenity club that includes fitness classes, co-working spaces, and community events. • Promote a welcoming, inclusive atmosphere that reflects the club’s holistic and social wellness mission. • Maintain a clean, organized reception and lobby area and ensure all guest touchpoints are comfortable and presentable.
Andaman Lanta ResortFront Office Intern
Nov. 2024 - Apr. 2025Ko Lanta, Krabi, Thailand• Welcome & greet guest in a professional and warm manner • Answer and direct phone calls, take messages and handle inquiries • Receive and sort daily mail and deliveries • Liasie with internal departments to support daily operations • Handle guest request, feedback and complaints professionally
Craft District BaliAdministrative Assistant
Oct. 2023 - May. 2024Bali, Indonesia• Managed general administrative support for a company and consignment sales. • Generated and presented reports regularly, assisting the leadership in decision making. • Managed company calendars, scheduling appointment and meetings. • Processed administration for client and consignment gallery. • Organized and coordinated shipping arrangements for clients. • Collaborated with designer to prepare exhibition.
Grand Puri Saron Boutique HotelMarketing Team
Oct. 2021 - Jan. 2022Yogyakarta, Indonesia• Took reservations from OTA and group by phone/online. • Processed and confirmed hotel reservations for guest, ensuring accuracy and meeting specific request. • Collaborated with all departments to prepare special individual & group reservation. • Designed and distributed a newsletter about Grand Puri Saron Hotel event, promotion, special offers for individual guest and travel agent. • Assisted in sales call with travel agent for renew contract and promotion about group and individual booking. • Assisted in analysis about Grand Puri Saron Hotel guest to improve hotel services and efficiency.
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