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Work Background
Head of Oracle Modernization
VOISHead of Oracle Modernization
Oct. 2025Ratingenleading the delivery of enterprise‑wide Oracle transformation program . Driving strategic modernization of legacy Oracle platforms to cloud‑based, secure, and scalable architectures —typically Customer Relationship Management (CRM) and other types of critical services including the surrounding ecosystems.
Oracle OCI transformation solution train engineer
VodafoneOracle OCI transformation solution train engineer
Mar. 2023Germany
Principle Buisness Evolution Manager
VodafonePrinciple Buisness Evolution Manager
Oct. 2021 - Mar. 2023Ratingen, North Rhine-Westphalia, Germany
GIANT (Infrastructure as a code) Product Owner
VodafoneGIANT (Infrastructure as a code) Product Owner
Nov. 2019 - Mar. 2022GermanyAs GIANT Product Owner I am accountable for the end to end performance of the product vision and roadmap. As well as the development and delivery of our digital strategy, working closely with the wider business to deliver market leading capability that will delight our customers.  Manage an agile squad of developers, UI/UX designers and nosiness analysts, to prioritize and execute user stories to deliver Digital initiatives, improvements and bug fixes to deliver a best-in-class digital experience.  Acting as the primary interface into the Local Market and group security teams and cross functional IT and digital support teams including architects, design and testing to deliver capability that has dependencies on other Digital and IT delivery teams.  As Product owner I am responsible for resource planning, managing the team’s velocity and prioritizing strategical initiatives against set objective key results ( OKR) .  As GIANT Product owner I am responsible for the Product commercial success and defining key business/customer visible features and capabilities  I am responsible to define User Journeys & features from customer perspective.  Among my work as GIANT PO I provide Product Demos to all Local Markets and group functions on different levels including C-level.  Defining the product operating model and regularly monitor Service levels (L2/L3) through regular review sessions and reports.
Digital Services Senior Scrum Master
VodafoneDigital Services Senior Scrum Master
Mar. 2017 - Mar. 2022Düsseldorf Area, Germany- Guiding the team, organization and suppliers on how to use Agile/Scrum practices and values to delight customers - Managing the available agile team capacity and supporting the Product Owner in maximising the business value derived from the product backlog - Coaching the team to self-organize and fill in the intentional gaps left in the Agile/Scrum frameworks in a way that maximises business value and velocity • Successfully managing IP V6 enablement programme for Vodafone group and local markets using scaled Agile Framework. - Actively driving alignment with other agile trains, Product Owners, Release & Portfolio Management to identify and manage dependencies between product roadmaps - Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and manageable for the team and organization - Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. - Building a trusting and safe environment where problems can be raised openly with an emphasis of healing and problem solving. - Facilitating getting the work done without coercion, assigning, or dictating the work. - Facilitating discussion, decision making, and conflict resolution - Assisting with internal and external communication, improving transparency, and radiating information - Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog
Mobile Payment Release and Quality Gate Manager
VodafoneMobile Payment Release and Quality Gate Manager
Nov. 2014 - Mar. 2017London, United Kingdom Take on end to end service ownership and manage all involved parties towards a SLA compliant delivery  Responsible for SLA compliant delivery of all globally managed VMT services (transferring > 12.500M €/year) which are a fundamental part of Vodafone revenue stream (>300M €) as well as customer & brand impacting.  Manage suppliers to drive high quality service at best possible costs  Responsible for the definition of the Project Quality Gates and alignment with Development and Mobile Payment Solution (MPS).  Setup, maintain and ensure compliance to service transition processes, tools and templates.  Responsible for managing the smooth project transition to Business as usual (BAU).  Manage handover projects to PO service providers for Application Operations and ensure operational criteria are fulfilled in project gates for smooth transition of application operations activities without service quality disruptions.  Identify and implement best practice and process improvements with 3rd parties delivering application operation services to PO
Mobile Payment Problem Manager
VodafoneMobile Payment Problem Manager
May. 2013 - Oct. 2014Sankt Augustin, North Rhine-Westphalia, GermanyProvide E2E problem management life cycle for Vodafone Mobile Transfer with the agreed quality  Track All major , high impact incidents and monitoring tickets relate this to problem tickets adding all extra technical knowledge  Manage the Vendor to be aligned with Vodafone problem management process ( IBM , Huawei )  Follow up on the opened problems  Make sure that the RCA is provided and it is aligned with Vodafone standard  Follow up on the actions out of the problem management process such change execution or feeding knowledge management process  Manage Problem priorities with the solid experience in telecom environment analysis  Managing the local market relationships within supported markets ( Kenya , Tanzania , South Africa and Afghanistan ).  Presenting monthly reports to the Senior managers in Vodafone group and markets supported .  Leads all Problem Review meetings
MOBILE OPERATION ENGINEER
VodafoneMOBILE OPERATION ENGINEER
Nov. 2011 - May. 2013Sankt Augustin, North Rhine-Westphalia, Germany Responsible to provide monitoring and technical support for global services platforms, network elements and systems.  Insure that all data links and transfer points are up and running according to the agreed Quality of Service, and operational standards.  Technical Support of Mobile Consumer Services: Vodafone Live Portal, Multimedia Messaging Service, Vodafone Money Transfer and Full Track Music Download, etc…  Dealing with Unix Operating System and Application alarms on the hosting servers.  Troubleshooting service outages and degradations.  Providing root cause analysis for major incidents.  Monitoring service behaviors using the HP Open View Manager for UNIX operations, Nagios, Key Performance Indicator Dashboards, Multi-Router Traffic Graph (MRTG) and different monitoring tools.  Developing the required scripts to enhance the operation.  Participated in the deployment of Microsoft System Center Operation Manager for Vodafone Global Operations.  Providing Operational Reports such as Service Trend Reports to Upper management.
Support Engineer
VodafoneSupport Engineer
Nov. 2009 - Oct. 2011Sankt Augustin, North Rhine-Westphalia, Germany24 / 7 support of vodafone mobile applications
Support engineer
EricssonSupport engineer
Apr. 2008 - Jul. 2009Ericsson egyptVodafone and all North Africa Operators Charging System adaptations support. Technical Troubleshooting to resolve Customer issues on the Framework developed by Ericsson. Installation and administration of Solaris Logical Domains and clusters. Installation of charging system nodes (SDP, AIR, VS, MINSAT) to simulate the customer environment for adaptations development. Ensuring daily operations, functionality (service class creation, subscriber provisioning, Voucher management (generation/activation) and error free implementation of new Promotional plan (tariff plan, Closed User group, bonus implementation, etc…). Ericsson Charging System 3.0 overview training. Ericsson Billing system training in order to support live projects. o Quality Assurance and Configuration Management. Testing Charging System adaptations implemented over (Customer Adaptation Development Environment 2.0) which is the Framework developed by Ericsson Innovation Center over the charging and billing systems . Subversion Administrator responsible for the maintenance of various products and also for the administration of a number of software development tools. Also responsible for supporting the migration of development teams from their current version control tools to Subversion, maintaining the Subversion software installations and supporting the day-to-day activities of our Subversion community.
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