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Work Background
MTN CameroonBranch Manager
Sep. 2024DoualaSupervision of 2 stores (DGM and Douala Airport): -Customer Experience and Sales management -Team management -Stock and P&S management -ICT updates orientated -Ensure updated look and feel of store and agents -Stakeholders management -Projects management -Operations coordination
MTN CameroonActing Branch Manager
Jul. 2023 - Aug. 2024Douala
MTNSubject Matter Expert (BOOST Project)
Jun. 2022Garoua II, Région du Nord, CamerounPoint of contact between MTN Cameroon and MTN Group BOOST,Oracle and Itemate teams. In charge of supporting local teams in commercial operations(B2C and B2B sales,Supply Management) via itemate and Oracle platforms. Provide assistance directly when a technical issue occurs or reach dedicated engineers when it is critical by using a CRM to raise a ticket. Reporting and analysing all users queries and define a way of work. Ensure the timelines are observed in every query resolution process in order to maintain business continuity and efficiency. Schedule meetings to engage different stakeholders when required,concerning issues or updates. Supporting Finance team in operations management and Sales reconciliation.
MTN CameroonCustomer CARE Specialist
Oct. 2021 - Jun. 2023Garoua, Cameroun*Providing the best customer experience with adequate products and services; *Managing sales operations(B2C and B2B); *Following analytical reports on stock,cash,NPS,MFS and other data.(Using professional digital tools and Microsoft tools such as Excel,PowerPoint and Word)
MTN CameroonGestionnaire stocks(Job Rotation)
Jul. 2021 - Sep. 2021Maroua, CamerounGérer de la logistique, s'assurer de la disponibilité et la visibilité des articles, monitoring des opérations de vente en période promotionnelle et non-promotionnelle, veiller à la formation des équipes sur les mécanismes promotionnels, Coordonner le Service Après Vente, assurer une collaboration franche avec les parties prenantes.
MTN CameroonTerritory Sales Coordinator(Job Rotation)
Jun. 2019 - Jul. 2019Maroua and Mora*Recruiting Point-of-sale and Customers(qualitative&quantitative basis) on the territory and manage markets and events animations; *Ensuring that agents;DSM;POS;end-users are well trained on products and services,New Value Propositions and promotions; *Monitoring the brand visibility in the market,strategic deployment plans and M.I.T planning; *Monitoring of stock and products availability through Business intelligence tools(Power BI,VTU,HXC,CLM,Zone SMS).Controlling HVC POS and others should not be Out Of Stock,Supporting teams on the field sales and field activations; *Developing the Mobile Financial Services Ecosystem through different channels; *Increase digital penetration by communicating and educating on new brand apps(MyMTN;Ayoba); *Monitoring strategic KPIs(GrossAdds;SalesIn;SalesOut;Loading;Revenue...)on daily,weekly and monthly basis; *Collaborating with external stakeholders(TDR,Politics and Administration,Enterprises,Army,etc) for panoramic territory assessment and opportunities development.
MTN CameroonProject Assistant Manager
Feb. 2017 - Mar. 2017Yaoundé;Cameroon-Working with the Project Manager on the DIAGEO Cashless by MTN MOBILE MONEY -Monitoring daily activities(Prospection,negociation and enrollment of various Point Of sales;education and empowerment on the use of the MTN Mobile Money services); -Communicating with the team members minute by minute;and with the project partners to ensure business continuity; -Collecting different end-of-day reports and compiling into an Excel Board to keep an eye on Daily,Weekly and Monthly progression; -Managing Cash(transformation of cash into virtual currency); -Reporting to the Project Manager(Hour by Hour:in terms of needs and improvements,issues forwarding;End Of Day reports in Excel Board); -Organizing weekly and monthly meetings and preparation of cards.
MTN CameroonMTN Brand Ambassador
Sep. 2016 - Jan. 2017Yaoundé;Cameroon-Field marketing officer (Prospecting, network development, communication on the Mobile Money service to empower customers,solving customer issues) -Team Leader on the Project DIAGEO Cashless with MTN Mobile Money.
Fafinsa S.AStagiaire ressources humaines
Jul. 2016 - Sep. 2016Usine de Nkolfoulou,Yaoundé;Cameroun*Contrôle des livraisons; *Contrôle des présences du personnel; *Suivi de la maintenance des machines; *Évaluation et Gestion des risques pour éviter la survenance d'un contentieux du travail.
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