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Work Background
BelieveCustomer Care Specialist
Oct. 2023Bucharest, Romania
AscensosQuality Auditor
Jul. 2021 - Oct. 2023Bucharest, Romania- Ensuring that quality standards are observed - Addressing and discussing issues regarding the quality aspect - Documenting quality assurance activities and creating audit reports - Making recommendations for improvement
AscensosCustomer Service Representative
Oct. 2020 - Jul. 2021Bucharest, RomaniaResponsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process.
MEDCOMProject Manager
Jan. 2016 - Oct. 2020Târgu Mureş, Mureş, Romania
East European Institute for Reproductive HealthAssistant Project Manager
Sep. 2013 - Oct. 2020Târgu Mureş, Mureş, Romania- Assisting the Project Manager in planning and implementing the "Pink Month" project for breast cancer prevention - Offering administrative support to the project team - Drawing the project statements - Organizing the work sessions and the project events
SC Laser SRLProduction and operations department manager in restaurants
Sep. 2012 - Mar. 2013Târgu Mureş, Mureş, Romania- Responsible for supervising the staff and the good delivery of service. - Worked in Photoshop to create menus, promotional materials. - Studied competition in order to improve the quality of products and service. - Responsible for the management of staff. - Supervised the incoming of supplies as well as requesting them.
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