Eduardo Serpa

Head of Guest Experience & Operations @Pousada Juliane

Customer Care SpecialistChat SupportClient Relations SpecialistCustomer Success ManagerCustomer ServiceDigital Ads ManagerBusiness OwnerMarketing

Boutique Hotel Manager by day, code student by night. Since 2023, I’ve been running a 12-suite property next to Latin America’s biggest theme park, handling everything from branding and social media to bookings, finance, and making sure every guest leaves with a story. 25, based in Santa Catarina 🇧🇷, fluent in English, and currently studying Systems Analysis & Development. I’m always up for conversations about hospitality, tech, creative work, or unexpected career mashups

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Customer Service Specialist – Portuguese & English

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