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Work Background
WordbudSoftware Engineer
Nov. 2019 - Apr. 2023Austin, Texas• Developed a Flutter mobile application from the ground up, where users learn a new language by reading interactive stories and then test their knowledge through quizzes
• Used Flutter, Dart, JavaScript, Firebase, Isar, WebFlow, Figma, Material Design
• Raised efficiency of syntax and entity analysis within stories being imported into our database with integration of Google NLP API
• Expanded global reach by creating a localization system of 3 languages with Lokalise SDK, and documentation for quick implementation of future language support
• Increased potential app revenue by adding interstitial ads with Google AdMob SDK
• Improved efficiency among team PR reviews by creating a standardized submission and review guide
• Maintained high individual code contribution for bug fixes and new features, with concise and readable code and comments
• Collaborated with team through pair coding on VSCode, version control on GitHub, and team documentation
• Utilized agile methodologies in Jira to organize sprints and meeting agendas, plan and document next steps
• Designed screens, components, and user flows for mobile, desktop, and web using Figma
• Enhanced cross-team collaboration and culture by spearheading events that included full-team hackathons, strength assessment workshops, and ideation sessions
Enjoy Technology, Inc.Regional Solutions Manager
Aug. 2018 - May. 2019South Central Area (Austin, Tulsa & New Orleans)First market manager promoted into a new mid-size regional role. Primary voice of the Expert community within the Area. Responsible for managing Captain and Expert performance and development within the market in line with Enjoy Values and brand standards and leading the Area to achieve business KPIs. Additionally expected to hold the Area accountable to the vision, purpose and approach of Enjoy programs, initiatives, and priorities, as well as develop and improve company wide field tools, process, and strategies.
Enjoy Technology, Inc.Solutions Manager
Jul. 2017 - Oct. 2018Austin, Texas AreaRecruited, hired, and trained a team to launch in the greater Austin area. Advocated for and was the primary voice of the Expert community and local market, responsible for managing Expert performance by recognizing great performance and providing developmental guidance through one-on-ones, daily huddles and visit observations. Maintained a high performing team in line with the Enjoy Values, brand standards, and driving daily KPIs. Supported the ongoing learning and development of my team, facilitating training and on-boarding when needed.
Enjoy Technology, Inc.Solutions Manager
Nov. 2015 - Jul. 2017Greater New York City AreaOne of two individuals in the NYC market selected to establish the brand new Captain role. Advocated for and mentored a team of 22 Field Experts in building the foundation of a new mobile retail model. Worked with cross-functional teams daily to develop and improve company-wide tools, process, and strategies, while maintaining up-to-date Partner product knowledge in order to provide customer solutions.
Enjoy Technology, Inc.Solutions Expert
Apr. 2015 - Nov. 2015Greater New York City AreaAmong the first 40 employees to launch the company in the second flagship market, and build the foundation of a new mobile retail experience. Maintained expert knowledge of 20+ tech products and partners (including AT&T, Microsoft, Canon, Boosted Boards, DJI drones) for consumer setup and training. Executed strategies to build awareness and engagement within the local community.
UNITED CEREBRAL PALSY OF NYC, INCIT Specialist
Aug. 2013 - Apr. 2015Promoted independence among those with disabilities by assisting in informal evaluations, and monthly workshops, in order to demonstrate, recommend, and provide training on assistive technology devices and software (i.e. speech devices, switches, iOS accessibility features).
AppleSpecialist
Nov. 2012 - Oct. 2014Greater New York City AreaMaintained up-to-date knowledge of Apple’s software and hardware products to find appropriate solutions for customers.
CHUNGDAHM LearningESL Teacher
Feb. 2011 - May. 2012Gwangju, Gyeonggi-do, KoreaPrepared lessons for 8 to 16-year-old students being tested in reading, listening, writing, speaking, and critical thinking skills in English.
AppleConcierge
Jun. 2008 - Feb. 2011Greater New York City AreaActed as liaison for customers as they entered and navigated the retail space. Maintained up-to-date knowledge of Apple’s software & hardware products, and basic technical troubleshooting to find appropriate solutions for customers.
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