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Work Background
Virgin VoyagesOperations Bar Supervisor Virgin Voyages
Jun. 2022United StatesOperations Supervisor (Head Tender) Leading daily operations in a fast-paced, multicultural environment, ensuring efficiency, organization, and a high standard of customer experience. Responsible for workflow organization, team coordination, and maintaining operational consistency across multiple service areas. Actively supporting team performance, communication, and problem-solving to ensure smooth execution of daily activities. Managing inventory, resources, and process compliance in alignment with health and safety standards (USPH), while maintaining attention to detail and accountability. Providing direct support in customer-facing situations, ensuring clear communication, issue resolution, and a positive overall experience. Recognized for adaptability, leadership, and the ability to operate effectively under pressure, contributing to both operational performance and team development.
V.M. ARQUIVAMENTO DE DOCUMENTOS EIRELIAdministrative Assistant
Sep. 2019 - Apr. 2020Santos, SPAdministrative Assistant Provided administrative and operational support by organizing, digitizing, and managing compliance-related documentation for multiple organizations. Maintained structured records using internal systems, ensuring accuracy, traceability, and process compliance. Handled sensitive information with a high level of responsibility, attention to detail, and confidentiality. Supported workflow organization and daily operations, contributing to efficiency and consistency across processes. Developed strong organizational skills, time management, and the ability to work independently while maintaining clear communication with teams. This experience strengthened my foundation in operations, documentation management, and process-oriented work.
JPR CAFE E LANCHES LTDCashier
Jul. 2018 - Sep. 2019Santos, São PauloWorked as a cashier and customer service associate, responsible for point-of-sale operations, handling payments, and delivering attentive customer service. Also managed store cleanliness standards and supported inventory restocking and supply orders, contributing to an organized and efficient retail environment.
Let's Wok - O Macarrão Saudável do BrasilCashier
Apr. 2016 - Dec. 2017Santos, São PauloCashier & Store Assistant (First Professional Experience)
Began my professional career as a cashier and store assistant, gaining foundational experience in customer service, cash handling, and daily store operations. Supported point-of-sale transactions, maintained store cleanliness, and assisted with basic stock organization and supply requests. This role helped develop essential professional skills such as responsibility, discipline, teamwork, and customer interaction, forming a strong base for future growth in service and operations-focused roles.
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