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Senior Program & Strategy Leader | Operations, Business Development & Organizational Growth
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Work Background
Health Research Inc.SENIOR PROGRAM MANAGER
Oct. 2022 - Oct. 2025United States, New YorkLed end-to-end governance and execution of a $2.4M federally funded national program, overseeing strategy, implementation, and post-launch operationalization, establishing enterprise governance models, change controls, and operating frameworks that sustained long-term execution across distributed organizations.
• Directed end-to-end program implementation and post-go-live operationalization, establishing enterprise governance models, change controls, and operating frameworks that sustained long-term execution across distributed organizations
• Established program governance structures, including project plans, milestone tracking, risk assessments, and business case documentation, to ensure alignment with organizational objectives, budgets, and timelines
• Designed and delivered executive and partner communication plans that improved cross-functional alignment across 10+ organizations, providing senior leadership with regular status updates, budget tracking, and outcome insights
• Established OKRs, enterprise requirements, and lifecycle metrics supporting continuous improvement and effective deployment of people and operational resources nationally
• Built performance dashboards using SQL and Excel to consolidate program data and drive timely, data-informed decisions by senior leadership
• Anticipated change management requirements across distributed sites, coordinating implementation readiness and stakeholder adoption with zero service delivery disruption
• Managed relationships with external vendors and consultants, ensuring deliverables met organizational standards across a multi-year initiative
• Achieved 100% milestone delivery and zero audit findings, managing 30+ staff and consultants
• Designed workflows, staffing structures, and performance reporting systems that increased operational capacity and supported peak demand delivery
Health Research Inc.SENIOR OPERATIONS MANAGER, PUBLIC HEALTH PROGRAMS
Aug. 2018 - Oct. 2022United States, New YorkLed large-scale operational workforce planning and program delivery across multiple locations in partnership with state and federal agencies.
• Partnered with HR and Finance to develop and operationalize statewide workforce planning processes, improving headcount forecasting accuracy by 33% and enabling proactive resource provisioning
• Led end-to-end staffing governance, delivering executive-ready workforce planning deliverables, current state, demand forecasts, gap assessments, and scenario models, reducing staffing plan cycle time by 18%
• Conducted capacity analysis and scenario planning for resource allocation, presenting data-driven trade-offs to senior leaders that resulted in aligned, delivery-supporting decisions
• Evaluated workforce planning technology platforms, including Workday Adaptive Planning, applying vendor management and governance frameworks to inform technology selection and process design
• Directed launch and full operational readiness of 4 large-scale service sites, delivering 44,000+ services within accelerated timelines
• Managed vendor relationships, staffing contracts, and cross-agency dependencies across high-volume, multi-site environments
Family Residences and Essential EnterprisesPROGRAM MANAGER
Mar. 2012 - Aug. 2018United States, BethpageDirected multi-site operational programs across 7 locations, ensuring regulatory compliance, stakeholder alignment, and operational continuity.
• Redesigned governance procedures and workflows, restoring full compliance across underperforming programs within accelerated timelines
• Developed performance monitoring frameworks that improved workforce reliability and service delivery consistency across all sites
• Led recruitment and onboarding of 120+ staff supporting rapid program expansion and new site launches
JC Broderick and AssociatesPROJECT MANAGER
Jun. 2010 - Sep. 2012United States, HauppaugeManaged 8 concurrent projects totaling $3.2M, delivering all on time and within scope across a multi-project portfolio
• Coordinated vendors, stakeholders, and regulatory teams, maintaining execution readiness and full audit compliance
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