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Work Background
Client Service Coordinator
CSI IntClient Service Coordinator
Aug. 2018 - Jun. 2024Los AngelesProvided excellent customer service by responding promptly to inquiries and concerns. Assessed customer needs by gathering data through surveys or questionnaires. Developed strong relationships with clients through regular contact and follow-up contact. Monitored incoming emails from clients and responded accordingly within 48 hours. Analyzed customer feedback to better service customers. Maintained accurate records of client interactions in order to track trends in customer satisfaction levels. Delivered high level of service to clients to both maintain and extend relationships. Documented customer correspondence to track requests, problems, and solutions. Scheduled meetings with prospective and existing clients to optimize customer experience.
Customer Care Representative
AloricaCustomer Care Representative
Jan. 2017 - Apr. 2018Saraland, ALAnswered customer inquiries over the phone and via email. Provided accurate, valid, and complete information to customers. Resolved customer complaints promptly and professionally. Escalated unresolved issues requiring further investigation or specialized expertise. Maintained a detailed record of all customer interactions, transactions, comments, and complaints. Maintained up-to-date knowledge of company products, services, and promotions. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Maintained high satisfaction score by consistently resolving first-call issues. Recommended potential products or services after analyzing customer needs.
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