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Work Background
ElektaExpert, Process Automation and Optimization
Oct. 2020 - Mar. 2026WarsawDuring my work as Team Leader it turned out that my orientation towards building KPI's, tools for measuring and monitoring them, building tools simplifying and improving efficiency and quality of work brings a lot of benefit to the company. I was proposed to take a new role in which I can use my technical background together with managerial and team leader experience coupled with LEAN attitude and Green Belt training I am currently participating in. This position is a combination of hard (technical, programming, database, system-building and process analysis) skills with soft ones (interpersonal, communication, leadership, motivating and creating systems strategy). Duties:
- analysis of processes
- identifying problems and wastes
- proposing solutions
- app and report development in Qlik Sense, Excel VBA, C# and .NET
- implementation of these solutions and training users
- maintaining solutions
- reporting on and improving SalesForce Installed Base data integrity and quality
- working with Business Units to improve data quality
ElektaData Integrity Team Leader
Jun. 2018 - Sep. 2020Warsaw, Masovian District, Poland1. Follow-up of management of SalesForce ServiceMax data integrity process (see previous position)
2. Leading of Data Integrity team in area of logistics - reconciliation of data about stock inventory between the company's ERP and external provider's warehouse management system
- implementation of KPI measurement practices and tools
- creation of the team's service catalogue with process maps, taxonomies and measurement of standard times
- developing of Excel VBA and Qlik Sense tools for process automation and optimization
- ensuring efficient utlization of resources (human and tools)
- coaching of team members within data analysis, SQL, Excel, Qlik Sense, presentation skills, time-management and team-leadership
- conducting one-on-one meetings, setting annual and quarterly goals, assessing employees' performance, determining training needs
3. Installed Base improvement
- defining measures of data quality for company's installed products and locations
- building tools measuring data quality and monitoring changes
- close cooperation with Business Line and Product Managers to agree ways of improving data quality
- analyzing root causes of low data quality and proposing ways to improve quality
- building tools to automate processes of data improvement
- cooperation with business to create standards and procedures
ElektaData Integrity Process Lead
Feb. 2018 - May. 2018Warsaw, Masovian District, PolandTransition of process of SalesForce ServiceMax data integrity for installed products, work orders and service agreements sync with the company's ERP system from US office to Polish BPO center in Warsaw
- creation of process measures, KPI's and SLA's
- building reports in SalesForce
- training of local team, documenting the process and implementation in Warsaw office
Sabbatical / Extended LeaveExtended Leave
Jan. 2017 - Jan. 2018After many years of working, finishing University, doing post-graduate studies I felt the need to disconnect for some time and focus on other aspects of life. I went for three months to South-East Asia, did some traveling, diving, served during a meditation course and sat my own course in a meditation center. After return home I went around Europe in an 18-wheeler, renewed my family relations, and lived a slow life.
Merck GroupIT Business Partner CEE
Jul. 2014 - Dec. 2016Warsaw, Masovian District, Poland* Strategic Business Partnership in all IT matters and projects for Biotechnology and Pharma in CEE region (Poland, Czech Republic, Hungary & Slovakia). * Close co-operation with internal clients (Biotechnology and Pharma Business Entities) regarding improvement of business process by implementing IT tools, applications and systems. * Collecting requests for new solutions or functionalities. * Analysis of internal customers' needs for development of business processes and IT systems.
* Searching for existing solutions within the Group's available resources and systems.
* Recommending service and system solutions - either internal within the Group or external with outside vendors. * Advising the business and managing complex IT projects. * Regular reporting on current and future system requirements to Group's Central IT Team. * Gathering complaints regarding operation of currently used solutions, reporting them to responsible support teams and following-up on their processing with up-to-date feedback to involved parties. * Promotion of new solutions planned for implementation by the Group's Central IT Team - in co-operation with Internal Communications Department using available means of communication - LCD screens in common areas, posters, leaflets, e-mail campaigns etc. * Training users in new solutions by means of:
- in-office training sessions for office employees, - out-of-office training sessions for field force users,
- remote trainings for foreign colleagues using Skype for Business conference calls and on-line meetings, * Preparation of training materials - printed and computer presentations * Close co-operation with local service desk and monitoring of more complex issues and requests.
APRIL Polska AssistanceIT Manager
Mar. 2013 - Jun. 2014Warsaw, Masovian District, PolandAs of March 1st CORIS Varsovie became APRIL Polska Assistance Participation in business process optimization by proposing and implementing IT solutions
• close co-operation with Operations-, Financial- and Claims-Handling Departments
• analysis of business needs
• proposing IT solutions Managing international IT projects
• macro- and micro planning of activities
• ensuring good communication among parties
• testing and validating deliverables Participation in development and implementation of the company’s IT systems and applications,
• business analysis: gathering requirements from internal and external clients
• co-operation with sub-contractors during development
• project scheduling and budgeting,
• testing and validation of products together with key-users Responsible for the company’s reporting processes for internal and external clients,
• analysis of requirements (format, scope of data, recurring/one-time),
• data extraction and processing from SQL databases using Crystal Reports 2011,
• creation of report templates and preparation of automatic, recurring e-mail deliveries,
• implementation of interfaces with clients' IT systems Responsibility for Data Security in co-operation with Information Security Administrator Supervision of service-desk operation, Responsibility for business continuity in 24/7, 365 days/year operational environment,
APRIL Polska AssistanceQuality Management System Representative
Mar. 2013 - Jun. 2014Warsaw, Masovian District, PolandResponsible for maintenance of ISO9001:2008 Quality Management System
CORIS VarsovieIT Manager
Mar. 2006 - Feb. 2013Warsaw, Masovian District, PolandParticipation in business process optimization by proposing and implementing IT solutions
• close co-operation with Operations-, Financial- and Claims-Handling Departments
• analysis of business needs
• proposing IT solutions Managing international IT projects
• macro- and micro planning of activities
• ensuring good communication among parties
• testing and validating deliverables Participation in development and implementation of the company’s IT systems and applications,
• business analysis: gathering requirements from internal and external clients
• co-operation with sub-contractors during development
• project scheduling and budgeting,
• testing and validation of products together with key-users Responsible for the company’s reporting processes for internal and external clients,
• analysis of requirements (format, scope of data, recurring/one-time),
• data extraction and processing from SQL databases using Crystal Reports 2011,
• creation of report templates and preparation of automatic, recurring e-mail deliveries,
• implementation of interfaces with clients' IT systems Responsibility for Data Security in co-operation with Information Security Administrator Supervision of service-desk operation, Responsibility for business continuity in 24/7, 365 days/year operational environment,
CORIS VarsovieQuality Management System Representative
May. 2005 - Feb. 2013Responsible for implementation and maintenance of ISO 9001 Quality Management System
CORIS VarsovieIT Specialist
Nov. 2003 - Feb. 2006• Administration of the company’s telecommunication, hardware and software infrastructure, computer network and databases, • Preparation of reports from the company’s databases, • Service-desk (providing IT assistance to co-workers), • Performing minor programming tasks,
CORIS VarsovieAssistance Specialist
Jun. 2000 - Oct. 2003Helping Polish insureds who suffered from personal damage, sickness or died abroad during travel. Organising coverage of medical expenses or return to Poland (repatriation).
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