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Work Background
FourthRevHead of Delivery (Interim)
Apr. 2024United KingdomThe Head of Delivery plays a crucial role in FourthRev's mission by ensuring a world-class learning journey through innovative education that aligns industry and higher education. Leading the Delivery team, the role oversees student success managers, programme managers, facilitators, and career coaches, fostering the development of essential human skills in our learners. This strategic and senior management role is pivotal in scaling, reimagining, and growing our delivery capabilities to maintain excellence in student experience.
Cardiff University / Prifysgol CaerdyddPlanning Consultant
Sep. 2023 - Feb. 2024Cardiff, Wales, United KingdomWorking in the University Strategic Planning division to support delivery of the integrated planning process, school growth planning and helping to refine and finalise student number planning. Working with & supporting Professional Services and academic schools/colleges to prepare for and deliver the planning meetings.
Elevate Multi Academy TrustChief Operating Officer
Apr. 2023 - Jul. 2023Thirsk, England, United Kingdom
The Manchester Metropolitan UniversityDirector of Faculty Planning and Operations
May. 2018 - Apr. 2023Manchester, United KingdomProviding professional services leadership, strategic guidance and support for the implementation of the Faculty's strategic projects, including but not limited to:
* development, implementation and monitoring of Faculty & departmental strategic plans
* delivery of strategic change projects within the Faculty
* provision of market insight to inform developments of portfolio and wider activities
* monitoring, analysis and understanding of Faculty KPIs and targets
* co-ordination of professional services within the Faculty to deliver strategic iniatives
University of BradfordHead of Student Operations
Jul. 2017 - May. 2018Bradford, United Kingdom• To lead and manage student functions across the University, ensuring the highest standards of customer service and efficiency
• To take an end-to-end overview of student processes, ensuring smooth transition and handover in the pursuit of an exceptional student experience
University of BradfordSenior Transformation Manager
Aug. 2016 - Jul. 2017Bradford, United KingdomLeading transformational change within student and academic administration across the University. Through the Student Administration Work Stream of the Bradford Excellence Programme, a broad programme of work is underway to improve the efficiency and effectiveness of business processes, making best use of technology. The new business processes will facilitate a revised operating model for student and academic administration.
I will lead on the planning, design and development of the Target Operating Model, and will manage its implementation across the University. I will use integrative leadership, strong financial management and foster excellent working relationships with key stakeholder groups to achieve timely and effective delivery of the project.
University of BradfordHead of Administration, Faculty of Health Studies
Apr. 2014 - Jul. 2016Bradford, United KingdomStrategic Lead and manager for all the administration departments within the School of Health Studies which comprise:
* Marketing, recruitment and admissions team
* Student Administration Teams (3 teams)
* Learning Resources Team
* Student Support Team
* School Support Team
The administrative teams work across 5 Academic Divisions, the Professoriate and School Management team working to provide an excellent student and staff experience across the School.
Leeds Metropolitan UniversityHead of Postgraduate Services, International Office
Jan. 2012 - Apr. 2014Leeds, United Kingdom
Leeds Metropolitan UniversityPrincipal Officer, Carnegie Placement & Liaison Office
Apr. 2008 - Jan. 2012
Leeds Metropolitan UniversityStudent Services Administrator
Jan. 2008 - Apr. 2008Leeds, United Kingdom
Leeds Metropolitan UniversityAdministrative Officer (Placements)
May. 2007 - Jan. 2008Leeds, United Kingdom
Leeds Metropolitan UniversityAdministrator (Quality Assurance)
Sep. 2006 - Apr. 2007Leeds, United Kingdom
Radisson SASFront Office Manager
Feb. 2006 - Sep. 2006Leeds, United Kingdom
AccorFood & Beverage Manager, Ibis Hotel Leeds
Aug. 2004 - Feb. 2006Leeds, United Kingdom
AccorFood, Beverage and Conferencing Head of Department, Ibis Hotel Birmingham City Centre
Aug. 2003 - Aug. 2004Birmingham, United Kingdom
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